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Customer Service Anaylst

Stratosphere Quality Fishers ,IN
  • Expired: 20 days ago. Applications are no longer accepted.
Job Description

 

Customer Service Analyst
Supports and maintains internal and external customer relationships
.
 

  • Manages relationships with internal and external customers
  • Delivers excellent customer service
  • Leads dispute resolutions call between external customers, Operations and Sales
  • Works with Account Managers and Sales Support Team to provide accurate billing
  • Resolves customer complaints  
  • Obtains proper documentation and authorization throughout duration of project
  • Verifies and updates customer account information
  • Maintains accurate records of discussion and/or correspondence with customers
  • Processes payment information  
  • Audits project information and pricing
  • Composes and sends reports as requested  
  • Ensures accuracy of all project intake and changes
  • Advises on company information services including sorting, rework, containment and engineering  
  • Acts as liaison to Field Operations team to communicate project details

 

JOB REQUIREMENTS:

  • Associates Degree in Business Administration Accounting or related field preferred or at least two (2) years related work experience
  • Knowledge of manufacturing industry practices preferred
  • Strong organizational skills and ability to prioritize
  • Strong decision making and analytical abilities
  • Ability to manage sensitive and confidential information
  • Ability to be flexible and adapt to change
  • Functions well in a team environment
  • Excellent verbal and written communication skills
  • Professionalism/Ethics (trust, respect, integrity, attitude, commitment)
  • Ability to listen/communicate clearly and professionally  
  • Demonstrates a pleasant, patient and friendly attitude
  • Proven work ethic and detail-oriented with a team player mentality
  • Available to work assigned hours based on business needs
Company Description
Stratosphere Quality is a leading provider of quality assurance services to manufacturers of parts and components in industries such as automotive and medical devices. We specialize in Sorting, Inspection and Rework projects. As a partner in quality, we work with suppliers and OEMs to identify the root cause of quality problems, minimize defects, improve quality, increase efficiency and reduce costs associated with quality issues.

Stratosphere Quality does not just provide people to work sorting and inspection projects. We have trained teams who coordinate and monitor the activity of each project while working with the manufacturer to provide updates and reports. Each member of our team understands the cost of downtime, the need for accuracy and the demand for details in the fast paced world of manufacturing quality assurance. Stratosphere Quality is ISO9001 Certified for Quality Management Systems and ISO13485 Certified for Medical Devices.

Our team works collectively to ensure that we are responsive, accountable and accurate in all aspects of our work. It’s important and our people are key to our continued success.

Stratosphere Quality is an Equal Opportunity Employer

Stratosphere Quality

Why Work Here?

We create an atmosphere where we recognize the individual, work together to solve problems and foster an environment for employee growth.

Stratosphere Quality is a leading provider of quality assurance services to manufacturers of parts and components in industries such as automotive and medical devices. We specialize in Sorting, Inspection and Rework projects. As a partner in quality, we work with suppliers and OEMs to identify the root cause of quality problems, minimize defects, improve quality, increase efficiency and reduce costs associated with quality issues. Stratosphere Quality does not just provide people to work sorting and inspection projects. We have trained teams who coordinate and monitor the activity of each project while working with the manufacturer to provide updates and reports. Each member of our team understands the cost of downtime, the need for accuracy and the demand for details in the fast paced world of manufacturing quality assurance. Stratosphere Quality is ISO9001 Certified for Quality Management Systems and ISO13485 Certified for Medical Devices. Our team works collectively to ensure that we are responsive, accountable and accurate in all aspects of our work. It’s important and our people are key to our continued success. Stratosphere Quality is an Equal Opportunity Employer

Address

12024 Exit 5 Parkway
Fishers, IN
46037 USA

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