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Customer Service Representative

Strategic Systems East Syracuse, NY
  • Expired: 21 days ago. Applications are no longer accepted.

Position: Customer Service Rep 37587-East Syracuse NY)

Pay Rate:, 17.25/hr

Location: 5000 Brittonfield Parkway Suite 100 East Syracuse New York 13057

Duration: 06 months Contract To Hire

Job Description:
Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background

Strategic Systems

Strategic Systems, Inc. offers our clients a full range of professional IT services from custom software development, to quality assurance to project management. Our consultants, developers, and engineers have expertise in managing the entire software development process across many different platforms and environments. Our clients span many industries including financial services, manufacturing, healthcare, and insurance. We have a proven track record in helping them maximize their IT investment and achieve their business goals. Strategic Systems has provided Business and Technology-Based Services to Fortune 500 companies for over 5 years. These services, as illustrated below, provide an agile, flexible and predictive approach to Application Development, Application Management, Data Management, Network Management and QA Testing across a broad spectrum of Industries. Strategic Systems delivers its services in a cost effective manner from one of three global locations: State Side, Nearshore and Offshore. These services incorporate extensive industry experience coupled with a delivery frame work that provides our customers superior resources, processes and technologies used to analyze, develop, test and deploy a quality product.

Address

East Syracuse, NY
13057 USA