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Account Resolution Specialist

Strategic Staffing Solutions (S3) Salt Lake City, UT
  • Expired: 3 days ago. Applications are no longer accepted.

We are seeking an Account Resolution Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling or that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders.
  • This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
  • For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.
  • Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.
  • Other duties include project work related to process improvements, performance of ongoing reviews as needed.
  • Typically generates reports and summarizes results.
  • Experience with customer contact/customer excellence in financial services environment, operations, or quality assurance preferred.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Strategic Staffing Solutions (S3)

Why Work Here?

The S3 Difference Strategic Staffing Solutions (S3) is the 6th largest Diversity Staffing Firm in the US and a global provider of Business and IT Services, including Staff Augmentation, Managed Staffing Programs, and Solutions, with more than 28 years of consecutive growth. We have industry expertise in Healthcare, Insurance, Financial Services, Energy/Utility and Retail Distribution. S3 also has an international presence in Europe (including the UK, Lithuania, and the Czech Republic) and South America. As an S3 employee, you’re eligible for a full benefits package that may include: • Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Vacation Package • Life & Disability Insurance Plans • Flexible Spending Accounts • Tuition Reimbursement

Address

Salty Lake City, UT 84116
Salt Lake City, UT
USA

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