Dispatcher

For more than 180 years, The Verdin Company in Cincinnati, Ohio has been manufacturing cast bronze bells and custom outdoor clocks for cities and towns, universities, and commercial customers around the world. Our unique products are featured in thousands of communities across North America.

We are looking for a Dispatcher to join our team. As a Dispatcher, you will schedule and coordinate the various contractors that are necessary to prepare a site for new installations. This could include electricians, carpenters, heavy material lift vehicles, our field service technicians, and other service providers. In this role, you will:

• Communicate with customers via telephone and email to provide updates on production and installation schedules and confirm site conditions.
• Send drawings, site preparation instructions, or other information to customers to maintain installation schedules.
• Enter relevant production and installation notes in the ERP database.
• Collaborate with the Verdin service team to provide advance notice of installations so that field service technicians can be scheduled appropriately.
• Respond to customer inquiries in a timely and effective manner.
• Process field installation reports, including job notes and photos in the ERP database.

The ideal candidate will excel at building customer relationships. In addition, we look for: 

• 2+ years' experience in a customer service support role.
• Excellent administrative, organizational, and computing skills.
• Ability to multi-task with careful attention to detail.
• Experience in fleet dispatch, scheduling, and management is a plus.
• Experience using CRM and MRP database systems; applicants should have the ability and willingness to master new software systems.
• Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook.
• Good communication skills

This is an exciting opportunity to roll up your sleeves and make an impact in a company that is like no other in the world. Come join our company and be a part of our rich history by applying online today!

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.