Skip to Main Content
← Back to Jobs

Assistant Call Center Manager

StormTight Windows Deerfield Beach ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Storm Tight Windows is the #1 manufacturer of Impact Windows in South Florida. We are the fastest growing home improvement company in the USA and are ranked # 26 on the nations list of top 500 re-modelers.

We are seeking a seasoned, bell to bell call center manager with experience in managing appointment setting, direct marketing and or direct sales call center environments. We are seeking a dynamic, driven leader that truly enjoys working on the phone, excels at managing a multi-million dollar producing call center and is looking for a six-figure career opportunity.

 

PURPOSE

Assist in Managing the Call Center Team, Saturation of Lead Sources, Data entry, Results Analytics and proper execution of company processes.

 

RESPONSIBILITIES

· Responsible for set up and management of all Call Center capability.

· Call to confirm scheduled appointments to ensure quality

· Assists with managing the call center team, budgets, processes and systems

· Track, manage and analyze; Agent and Center performance hourly

· Help to train and manage Call Center agents on scripts for all marketing channels

· Manage Call Center technology, set up and utilize tracking systems to optimize campaigns

· Work with department managers to ensure consistency of marketing operations

· Document program improvements, declines, successes and failures to improve execution.

· Maintain proper execution of inbound, outbound and text marketing programs.

· Drive the measurement and testing for new programs in order to refine measurement capabilities and provide insights into marketing channel improvement

· Develops and optimizes contact and engagement strategies for existing data

 

REQUIREMENTS

· Minimum 5-10 years of experience working in a consumer direct response, appointment setting and or lead generation Call Center environment

· Experience with strategy and execution of large call campaigns

· Excellent analytical, quantitative and problem-solving skills.

· Proven ability to influence others at all levels of an organization and external customers.

· Must be available to work open to close in the call center

 

COMPENSATION

· Salary based on experience + Monthly Sales Volume Bonus

· Paid Vacation and Benefits.

 

Please email all resume confidentially to jason@stormtightwindows.com

 

Respectfully,

Jason Kostandinu

Recruiting and Talent Acquisition

500 S.W. 12th Ave

Deerfield Beach, Fl 33442

 

Company Description
We are the #1 manufacturer of impact windows for the 7th year in a row. We pride ourselves on offering the finest quality of impact windows at a factory direct price with unparalleled customer service. We manufacture all of our Windows & Doors right here in the USA which gives our clients the benefit of purchasing Factory Direct. Join one of our awarding winning teams today!

StormTight Windows

Why Work Here?

Excellent opportunity. Experiencing rapid growth! Fastest growing Impact Window company in the USA. COME AND GROW WITH US!

We are the #1 manufacturer of impact windows for the 7th year in a row. We pride ourselves on offering the finest quality of impact windows at a factory direct price with unparalleled customer service. We manufacture all of our Windows & Doors right here in the USA which gives our clients the benefit of purchasing Factory Direct. Join one of our awarding winning teams today!

Address

Deerfield Beach, FL
USA