Storm Tight Windows is the #1 manufacturer of Impact Windows in South Florida. We are the fastest growing home improvement company in the USA and are ranked # 26 on the nations list of top 500 re-modelers.
We are seeking a seasoned, bell to bell call center manager with experience in managing appointment setting, direct marketing and or direct sales call center environments. We are seeking a dynamic, driven leader that truly enjoys working on the phone, excels at managing a multi-million dollar producing call center and is looking for a six-figure career opportunity.
Assist in Managing the Call Center Team, Saturation of Lead Sources, Data entry, Results Analytics and proper execution of company processes.
· Responsible for set up and management of all Call Center capability.
· Call to confirm scheduled appointments to ensure quality
· Assists with managing the call center team, budgets, processes and systems
· Track, manage and analyze; Agent and Center performance hourly
· Help to train and manage Call Center agents on scripts for all marketing channels
· Manage Call Center technology, set up and utilize tracking systems to optimize campaigns
· Work with department managers to ensure consistency of marketing operations
· Document program improvements, declines, successes and failures to improve execution.
· Maintain proper execution of inbound, outbound and text marketing programs.
· Drive the measurement and testing for new programs in order to refine measurement capabilities and provide insights into marketing channel improvement
· Develops and optimizes contact and engagement strategies for existing data
· Minimum 5-10 years of experience working in a consumer direct response, appointment setting and or lead generation Call Center environment
· Experience with strategy and execution of large call campaigns
· Excellent analytical, quantitative and problem-solving skills.
· Proven ability to influence others at all levels of an organization and external customers.
· Must be available to work open to close in the call center
· Salary based on experience + Monthly Sales Volume Bonus
· Paid Vacation and Benefits.
Please email all resume confidentially to firstname.lastname@example.org
Recruiting and Talent Acquisition
500 S.W. 12th Ave
Deerfield Beach, Fl 33442