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Patient Concierge

Stoner Periodontic & Implant Specialists Columbus, OH

  • Posted: over a month ago
  • $16 to $22 Hourly
  • Full-Time
  • Benefits: 401k, medical,
Job Description

ABOUT STONER PERIODONTIC & IMPLANT SPECIALISTS
We are seeking an experienced Patient Concierge to join our energetic, team-oriented practice. If you are outgoing and organized, with an engaging personality, this could be the role for you! You’d have the privilege of connecting with our patients to provide an exceptional experience while working with our highly energic team of professionals!

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide unparalleled customer service to patients and referring doctors
  • Exhibit behaviors, performance and appearance that promote an elevated practice environment
  • Schedule patient appointments for multiple doctors in multiple locations and manage changes and cancellations to ensure all providers meet or exceed production goals
  • Ensure the telephone is always answered promptly and any necessary support to the front desk is provided
  • Respond to phone calls, email and voice mail messages from patients and referring doctors or route them to the appropriate team member
  • Greet patients with enthusiasm and respect when they arrive; check them in and ensure required forms are completed
  • Input patient information in the system and ensure all patient records are current
  • Verify insurance policies, submit pre-determinations, and submit claims to insurance companies
  • Calculate and collect payment from patients for current and future appointments
  • Proactively review the current day's schedules and attend daily huddle meeting to advise team members of schedule changes and any concerns
  • Meet all job safety requirements and all applicable OSHA safety standards
  • Collect, distribute and send out mail as needed
  • Prepares reports as requested
  • Cover for other team members as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High School diploma required
  • 3+ years’ work experience in dentistry, customer service or equivalent experience
  • Demonstrates regular and predictable attendance
  • Ability to work flexible hours, including some evenings
  • Valid Driver’s license
  • Knowledge of Microsoft Office suite
  • Knowledge of Open Dental (preferred, not required)
  • Naturally outgoing and energetic while maintaining a professional demeanor
  • Excellent communication, conflict resolution and customer service skills
  • Ability to handle multiple tasks in a fast-paced environment; Strong attention to detail
  • Empathetic and compassionate in nature; Ability to be a team player

PHYSICAL REQUIREMENTS:

  • Sitting for extended periods of time
  • Standing and moving, as needed, throughout the day to support the patient experience and needed administrative activities
  • Hand-eye coordination and manual dexterity


WORK ENVIRONMENT:

  • Fast paced with moderate noise and activity level similar to a typical dental office
  • Regular Monday – Friday work schedule with ability to work occasional overtime

BENEFITS:

  • Health insurance available
  • Dental allowance for treatment
  • 401K plan
  • PTO
  • Paid company holidays
  • Performance-related bonus potential


DISCLAIMER:
This job description is not meant to be all-inclusive of every duty and responsibility which will be required of an employee in this position. Employee(s) will be held responsible for all duties as assigned.

Company Description
We are a high-energy, growing practice, with a team that loves serving our community by providing exceptional care to our patients and providing a welcoming, focused and fun work environment!

https://www.stonerperiospecialists.com/

Stoner Periodontic & Implant Specialists

Why Work Here?
High-energy, growing practice, with a team that loves serving our community by providing exceptional care to our patients & providers!

We are a high-energy, growing practice, with a team that loves serving our community by providing exceptional care to our patients and providing a welcoming, focused and fun work environment! https://www.stonerperiospecialists.com/

Address

5180 East Main St. Columbus

Columbus, OH
USA

Industry

Tourism

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