The Transition Management Specialist plays a key role in the successful onboarding and transitioning of new Advisors and their team.
Alongside the primary function of assisting new teams with all aspects of the transition process, the Transition Management Specialists builds trusted relationships and provides value added support to new Partners by leveraging key Raymond James contacts, their knowledge of key processes and ability to effectively utilize technology.
The Transition Management Specialist is considered part of the Divisional Management team and as such is involved with a broad range of Division wide activities.
Coordinate and finalize Raymond James HOV meetings for new Recruits
Support Divisional President in updating and maintaining SalesForce
Travel to offices within division to support new recruit teams, including, but not limited to:
Be onsite with new recruits on join day
Send client packets
Notarizing new hire documentation
Coordinate conference calls/meetings with new recruits and Raymond James for training
Onboard client accounts and process ACATs
Assist with Documents Due, Cash/Securities due, householding and mutual fund breakpoint reports, responding to various alerts and notifications as well as assisting with questions at the branch level
Acts as liaison between Advisors and RJ departments to provide follow up and ensure completion of transition items
Research and help resolve issues related to the transition of new Advisors
Work closely with the Operations Manager to update and improve the tools, resources, and best practices that will provide the best possible transition experience for the Advisors and their clients
Develop and maintain subject matter expertise on all firm systems
Establish a robust network and building relationships with key Raymond James product specialists
Leverage relationships with Raymond James and other external contacts to facilitate Advisors in accessing information and resources
Train new recruits on firm technology and be point of contact for questions and escalations
Deliver hands on training to existing Advisors and CAMs on new or existing systems
Working with Advisors and CAMs to run proposals (during non-transition periods)
Serve as back-up CAM support to Advisors and Branch
Other ad hoc duties or projects that may be assigned by the SPGA Management team
Develop and maintain all relevant communication and resource materials for new Recruits and their teams
Administrative tasks to support Divisional team such as booking travel, processing expenses
Assist with coordinating Divisional events
Supports Operations Manager with basic branch supervisory administration
Education, experience, knowledge, and skills:
Willingness and ability to travel across territory (New England) with some overnight stays
Highly detail-oriented with superior organizational skills and ability to prioritize tasks
Follow-up to ensure resolution and completion of tasks
Provide a high level of customer service in a calm, courteous and professional manner.
Use effective oral and written communication skills sufficient enough to interact effectively with and guide financial advisors and their staff on various operational issues.
Establish and maintain effective working relationships at all levels of the organization.
Strong computer skills with the ability to quickly grasp technology and train others on the effective use of firm and Raymond James systems
Team player with the ability to collaborate with others
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Bachelor’s Degree in Business or in related field is preferred
Experience in brokerage operation and compliance experience in the financial services industry would be highly beneficial
FINRA licenses Series 7 and Series 63 or 66 is ideal
Steward Partners Global Advisory, 2 Grand Central Tower, 140 East 45th Street, 36th Floor, New York NY10017. Steward Partners Global Advisory, LLC maintains a separate professional business relationship with and our registered principals offer securities offered through Raymond James Financial Services, Inc. Member FINRA/SIPC. Investment advisory services are offered through Steward Partners Investment Advisory, LLC.