Steward Health Choice is dedicated to improving the health and well-being of the people and communities we serve.
Steward Health Choice believes in a personal approach to health care right in your community. We built our health care plan around you. Our goal is to give you quality health care, programs, and services to support you on your path to wellness.
Steward Health Choice provides exceptional customer service and culturally competent care through:
- Compassionate and responsive member services team
- Collaboration with community physicians to help members get the health care they need.
- Providing culturally competent health care, including extensive translation and interpretation services
- Health programs to help members and their families stay healthy
Position Purpose: The Contact center Customer Services Representative provides customer service for members, including completing all necessary paperwork, answering phones, and meeting monthly goals. They answer phones promptly, in a professional tone, and appropriately respond to member inquiries or requests while maintaining performance measures.
- Appropriately responds to member inquiries or requests in compliance with regulations
- Meet performance measures set forth by Contact Center Management and follow established Steward Health Choice Generations benchmarks and policies
- Complete necessary forms, follow-up paperwork, and duties necessary to meet or exceed the caller’s expectations
- Document calls in note screen of medical management software system Care Radius
Education / Experience / Other Requirements
- High School Diploma or equivalent GED
Years of Experience:
- At least one (1) year in call center environment preferred
- At least one (1) year customer service preferred
- Computer experience necessary
- Knowledge of Microsoft office; Word, Excel
- Bilingual in Spanish preferred
- Use of multi-line phone
- Ability to manage multiple projects and prioritize work tasks to adhere to deadlines and identified time frames
- Ability to handle upset callers, fast paced high stress situations, and problem solve