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Student Accounts Coordinator

Stevens Institute of Technology
Hoboken, NJ
  • Posted: May 17, 2022
  • Full-Time
Job Description

Student Accounts Coordinator

About the Position:

Stevens Institute of Technology seeks a Coordinator for the Office of Student Accounts. The Coordinator, under the supervision of the Director of Student Accounts, provides the highest level of customer service while working with our students, parents, and fellow employees to answer inquiries regarding students' accounts. The Coordinator ensures compliance with federal, state, and institutional policies while processing payments, and analyzing and maintaining student account records with accuracy. The Coordinator works to support the overall goals and mission of the Office of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:
  • Provides superior customer service as the first point of contact in the Office of Student Accounts for students, families, faculty, and staff.
  • Responds to questions and inquiries regarding students' accounts in person, by email, and by phone.
  • Responsible for recording, and depositing monies received in accordance with established departmental procedures in an accurate and timely manner.
  • Provides general administrative assistance including opening and sorting mail, updating departmental schedule, and responding to both departmental email and voicemail.
  • Participate in the Student Accounts collection efforts for past due account balances.
  • Maintain current knowledge of regulations, policies, and applicable requirements related to Student Accounts and Stevens, including Family Educational Rights and Privacy Act (FERPA) and Title IV.
  • Safeguard assets and contribute to the sound internal control environment.
  • Attend campus events as a representative of the Office of Student Accounts.
  • Evening and occasional weekend hours are required.
  • Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens.

Required:
  • Minimum 2 years of experience in cashiering
  • Minimum 2 years of customer service experience
  • Must be proficient in Microsoft Office including Word and Excel


Knowledge and Skills:
  • Must demonstrate excellent communication and customer service skills
  • Ability to prioritize and meet deadlines with a strong willingness to learn new skills.
  • Prior working experience in a college/university environment is preferred but not a required
  • Experience with a student ERP Systems is a plus
  • Bilingual skills are a plus


About Stevens:

Founded in 1870, Stevens Institute of Technology, The Innovation University™, lives at the intersection of industry, academics and research. Students, faculty and partners collaborate in an academic culture of innovation, research and entrepreneurship to develop, implement and leverage technology to confront global challenges. Based in Hoboken, N.J., Stevens offers degrees in engineering, the sciences, management, business, humanities and the arts. Stevens has been recognized by both the U.S. Department of Defense and the Department of Homeland Security as a National Center of Excellence in systems engineering and port security research. The University has more than 8,200 undergraduate and graduate students with more than 350 faculty. Stevens' programs have attracted international participation and strategic partnerships with industry leaders, governments and other universities around the world.

About the Stevens Office of Student Accounts:

The Office of Student Accounts administers, bills, and collects student charges. We work to deliver the best possible customer service, accurate information, and financial options for our students and families.

Department
Office of Student Accounts

General Submission Guidelines:

In order to be considered a candidate for any job at Stevens, you must submit an online application. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.

Still Have Questions?

If you have any questions regarding your application, please contact Jobs@Stevens.edu

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.

Stevens is building a diverse faculty, staff and student body and strongly encourages applications from female and minority candidates as well as veterans and individuals with disabilities. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes.

Jeanne Clery Disclosure:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. You can obtain a copy of this report by accessing the following web site: http://www.stevens.edu/sit/police

Stevens Institute of Technology

Address

Hoboken, NJ
07030 USA

Industry

Education

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