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Customer Service Representative I

Steven Engineering, Inc.
South San Francisco, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

QUALIFICATIONS:

¨ 3-5 years work experience, preferably within distribution

¨ 2-3 years call center experience (preferred), preferably within a distribution model

¨ Must be responsive and takes action to address customer concerns and complaints

¨ Ability to manage a high call/email volume with professional demeanor

¨ Ability to interact well with all levels of personnel

¨ Ability to work in a fast-paced environment

¨ Detail-oriented, with strong organization and analytical skills

¨ Working knowledge of Microsoft Office Suite (including, but not limited to Outlook, Excel, and Word)

¨ Excellent communication and follow-up skills

¨ Demonstrated professional writing skills

¨ Strong people skills to build solid relationships with professionals at all levels

¨ Demonstrated ability to plan well and prioritize work

¨ Must be able to remain calm under pressure and maintain records in a timely and accurate mode

¨ Team-oriented and collaborative to achieve company goals and customer satisfaction

¨ Experience with CRM systems; i.e. Salesforce

¨ Experience with ERP Systems; i.e. SAP, Infor, etc

¨ Experience dealing with outside vendors/manufacturers

 

JOB DESCRIPTION:

 

¨ Resolve customer inquiries regarding orders status, discrepancies and proof of deliveries

¨ Maintain disposition of orders including routing, dates and shipping changes

¨ Interface with factories regarding expedites and purchase order maintenance

¨ Process RMA’s and coordinates factory returns and repairs

¨ Resolve Steven Engineering/ factory shipping discrepancies and process order replacements

¨ Complete customer MRP and open order reports

¨ Assist Inside and Field Sales

¨ Process cancellations and re-enters

¨ Bi-Annual open order clean-up

¨ Addresses quality issues and corrective actions

¨ Interfaces with receiving department on inventory control

¨ Investigates and resolves disputes and claims

¨ Occasional heavy lifting of product up to 25lbs as necessary

 

HOURS: 8:00 a.m. to 5:00 p.m.; Overtime when necessary.

 

STEVEN ENGINEERING PROMOTES AND THRIVES IN A TEAM ENVIRONMENT.

 

This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Steven Engineering reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. It is Steven Engineering’s desire and process to hire candidates best suited for the position and to seek employees that meet the criteria for the position without regard to age, ancestry, color, disability, ethnicity, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran status or on the basis of disability. Steven Engineering is a diverse workforce and, as such, every effort is made to encourage women and minorities to apply.

 

Steven Engineering will consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative For Hiring Ordinance.

 

HOW TO APPLY:

Our job number 472006-04 MUST be referenced on the subject line to be considered for this position.

Our job number 472006-04 MUST be referenced on the cover letter or resume to be considered for this position.

EOE

Company Description
About Us
Established in 1975, Steven Engineering is California and Northern Nevada's largest distributor of industrial controls and components. We specialize in controls, automation, pneumatics and electrical/electronic components serving a wide range of industries. Obtain our Corporate Line Card now for a detailed listing of our products, manufacturers and value-added services.

Corporate Headquarters
Steven Engineering is located in South San Francisco, less than a mile from San Francisco International Airport. More than 70 employees work at the corporate office, and an additional 20 employees work in sales territories throughout California and Northern Nevada. Steven Engineering also has a branch office with warehouse facilities in Southern California (located in Corona) and Oregon (located in Portland).

Commitment to Excellence
Our unparalleled commitment to excellence is a pledge to provide the highest possible level of service to our customers. Steven Engineering has structured and refined every facet of our organization with you, the valued customer, in mind.

Steven Engineering, Inc.

About Us Established in 1975, Steven Engineering is California and Northern Nevada's largest distributor of industrial controls and components. We specialize in controls, automation, pneumatics and electrical/electronic components serving a wide range of industries. Obtain our Corporate Line Card now for a detailed listing of our products, manufacturers and value-added services. Corporate Headquarters Steven Engineering is located in South San Francisco, less than a mile from San Francisco International Airport. More than 70 employees work at the corporate office, and an additional 20 employees work in sales territories throughout California and Northern Nevada. Steven Engineering also has a branch office with warehouse facilities in Southern California (located in Corona) and Oregon (located in Portland). Commitment to Excellence Our unparalleled commitment to excellence is a pledge to provide the highest possible level of service to our customers. Steven Engineering has structured and refined every facet of our organization with you, the valued customer, in mind.

Address

230 Ryan Way

South San Francisco, CA
USA

Industry

Business

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