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Service Writer

Stephenson Equipment Inc
Harrisburg, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Stephenson Equipment, Inc. (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for a Construction Equipment Service Writer at our Harrisburg, PA branch.

This position is an integral part of our service team, serving as the central point of contact for our customers, technicians, and managers. The Service Writer ensures a smooth repair experience for our customers and technicians.

Duties include, but are not limited to:
  • Communicate directly with service manager and technicians on service schedules and job planning.
  • Work directly with technicians to create estimates for approval from manager.
  • Communicate directly with customers on status of equipment repairs on a daily basis.
  • Approve and enter technician timesheets into customer relationship management system, EBS.
  • Ensure technician's timesheets are accurate for work performed.
  • Proof read work orders for grammar, spelling, and ensure that parts and labor are listed correctly.
  • Create purchase orders and manage work in process, facilitating timely job closing.
  • Maintain schedule of repairs, ensuring all parts are ordered.
  • Determine warranty coverages and submit warranty claims on manufacturer websites.
  • Track warranty reimbursements.
The best fit to our team will have:
  • Experience in a technical field
  • 2 year technical or administrative degree preferred
  • Strong organization and communication skills
  • Strong clerical skills
  • Excellent customer relations skills
  • Intermediate Microsoft Office skills
  • Technical/mechanical aptitude
  • Basic Math skills

Total Compensation Includes:

  • Competitive salary
  • Full Benefits Package
  • 401k with Employer Matching
  • Paid Time Off

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity.

All qualified applicants are encouraged to apply.

Stephenson Equipment Inc


Harrisburg, PA
17111 USA



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