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Support Associate

Stenhouse Consulting Providence, RI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, 401k, Dental

Here is your opportunity to join Stenhouse Consulting, a rapidly growing team of IT professionals. We service and support Windows and Apple clients in and around Rhode Island.

We offer several things that distinguish us from other employers, which include but are not limited to:

-- Collaborative work environment -- We willingly share our knowledge and assist each other. Asking questions and requesting help are encouraged. Our clients benefit from leveraging the skill set of the whole team.

-- Ongoing education -- We strongly encourage our staff to improve their skills by providing free training materials and certification tests.

-- A highly ethical environment -- You can and should recommend what is best for the client, and not what is best for our bottom line.

-- All feedback is encouraged -- We have a weekly meeting where anyone can place items on the agenda for group discussion.

-- Simple organizational structure – All team members have input and influence on operations. We believe our power is in all our people coming together to service our clients and to make this a better place to work.

A successful candidate will be responsible for working at our support desk and will provide technical support for clients, including occasional on-site service.

You should be motivated with a strong work ethic, passionate about technology, and have a solid understanding of modern business computing and networking technologies. In addition to working with our inhouse software platforms for service management and monitoring, you will be taking inbound calls, performing basic triage of the issues and assigning to the appropriate staff member or team. You may also be asked to perform basic troubleshooting and support to our client base. Excellent written and verbal communication skills will be required.

Experience in any of the following areas will be useful:

-- Windows desktop operating systems knowledge (Windows 10/7/XP)

-- Apple macOS

-- Mobile operating systems such as Apple iOS and Android

-- Microsoft Office productivity apps familiarity (Word, Excel, Outlook, etc)

-- Cloud-based services (O365, Google)

-- Basic Wireless networking (Wi-Fi)

-- Network technologies such as TCP/IP and Ethernet

-- Degree in technical field or equivalent experience

Please provide resume in PDF format.

Stenhouse Consulting

Why Work Here?

Excellent opportunities for growth and a collaborative work environment

Address

1 Richmond Square
Providence, RI
USA

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