Infrastructure Business Analyst - Waterford, Michigan(F2F)

Please note: this is working on the Technical Services and Networking team so we are looking for an Infrastructure BA

*** Job Description ****

Business Analyst on projects across Networking, Server, Workstation Services, O365 and VoIP Telecommunications teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. Project Support Activities (i.e., Risks, issues, action item management; Meeting scheduling, facilitating, meeting minutes; Communications (end user, broadcasts, IT notifications); Monitor and report on project KPIs Project Tasks (i.e., Project data clean up and maintenance; Data analysis; Implementation support; Application testing and test tool administration; Baseline technical support; Data visualization and presentation creation using VISIO and other tools) Documentation (i.e., Requirements (including facilitating gathering sessions);

Requirements: traceability matrices; Project runbooks; User guides; Test plans; Use cases; Implementation plans; Technical and non-technical writing; Request for Proposal (RFP, eval matrix); Contract Scope of Services; Process and standards update and creation.

**** Mandatory Skills & Experience ****

5 years' experience in a Business Analyst role, including, but not limited to creating and updating business requirements documents, testing deliverables, training materials, project logs, and end user documentation. Excellent knowledge and experience using Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, etc.) Able to successfully multitask and prioritize work across several active projects and assignments Passionate about delivering the ultimate customer experience Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions Excellent written and verbal communication skills Experience working on Infrastructure projects

Experience Level: 5+ years

Environment: Microsoft O365, CA Service Desk, Clarity