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Office Clerk

Stellar Payment Systems El Portal, FL
  • Expired: over a month ago. Applications are no longer accepted.
Stellar Payment Systems, offering merchant services, payment processing, for Visa, MasterCard, Amex, and Discover throughout the US, is seeking to hire an Office Clerk. This position is responsible for attracting potential customers by answering product and service questions, suggesting information about other products and services, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Rely on instructions and pre-established guidelines to perform the functions of the job. Ensure excellent service standards and maintain high customer satisfaction.

Job functions:
  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Contribute to team effort by  working well with team members and by accomplishing related tasks as needed.
  • Manage incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.

Requirements:
  • Requires a high school diploma or equivalent to 3 years of experience in the field or in a related area.
  • Languages - must speak Spanish.
  • Proven customer support experience.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.

 Skills & proficiencies:
  • Customer Service.
  • Product Knowledge.
  • Quality Focus.
  • Market Knowledge.
  • Documentation Skills.
  • Listening Skills.
  • Phone Skills.
  • Resolving Conflict.
  • Multitask.
  • Patience.
  • Negotiation.
  • Positive Attitude.
  • Attention to Detail.
  • People Oriented.
  • Analysis.
  • Problem Solving.
  • Organizational Skills.
  • Adaptability.
  • Ability to Work Under Pressure.
  • Compute.




    About Stellar Payment Systems

    Stellar Payment Systems processes every type of electronic payment method-credit, debit, electronic benefits transfer and electronic checks. Stellar Payment Systems offers popular point-of-sale hardware and software for brick-and-mortar and e-commerce pay. Stellar Payment Systems combines this banking and processing relationship with superior access, convenience, and support with products and services designed specifically to help your operation minimize expenses and increase margins.

    Stellar Payment Systems

    Address

    El Portal, FL
    USA