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Customer Care Representative

Stefanini, Inc Fort Lauderdale, FL
  • Expired: over a month ago. Applications are no longer accepted.
Stefanini is seeking for a Customer Support Representative who is
bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required.





Summary:


Under close supervision, receives various inquires from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family.

Essential Job Functions:


This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
• Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries.
• Monitors and provides updates to the customer master group.
• Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.
• May be required to participate as a Super User with SAP.
• May be requested to work on specific projects.
• Interfaces with other departments in the processing of any customer related issues.
• Assists customers with requests for and the processing of returned goods.
• Complies with Company policies and procedures, including safety rules and regulations.
• Performs related duties as assigned.




Knowledge of:

• Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.
• Standard office procedures, practices and protocols.
• Basic sales, contract administration and customer service principles.
• English usage, spelling, grammar and punctuation.
• Current Company policies and procedures, including safety rules and regulations.
• Computer systems and software applications, such as Microsoft Office.
• Proficiency with 10-key data entry.
• General office experience including filing & copying.

Skill in:

• Achieving goals, objectives and practices for effective, efficient and cost effective
management of allocated resources.
• Interpreting and closely following instructions and procedures.
• Participating in a full range of Sales-related support services.
• Typing and keyboarding with a high degree of accuracy.
• Writing and composing business correspondence.
• Working under time constraints and in pressure situations.
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective relationships with individuals contacted in the course of work.
• Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel.
• Representing the Company professionally, effectively and efficiently.
• Organizational skills and time management.

Physical Requirements and Working Conditions:

Requires the ability to sit for extended periods, stand, walk, communicate via telephone, computer and/or face-to-face contact, hearing and vision within normal range, and use basic office equipment such as a personal computer, copier and fax machines regularly in the course of work.

Work is performed in an office environment.

Noise level in this environment is within the normal range.









Contact:
Rahul Kumar
248-728-2622
Rahul.Kumar@stefanini.com




Stefanini, Inc

Address

Fort Lauderdale, FL
33331 USA