StateServ is committed to the safety of our employees and have modified some delivery processes to reduce risk of exposure to COVID-19 to include; driver call ahead to delivery location, proper PPE, and door deliveries.
Who We Are
StateServ Medical is the premier durable medical equipment (DME) provider in the hospice industry. We have provided hospice focused DME services across the United States for the past decade, offering services from both our Brick and Mortar operations and through our Network of over two-hundred fifty DME providers. StateServ has network coverage across 48 states and is the only DME Benefit Manager to implement multiple national hospice organizations.
If you enjoy working with people in need, like variance in a daily routine, and enjoy being out and about this may be the role for you!
Position: Durable Medical Equipment Technician/Delivery Driver
The DME Technician drives a box truck and receives a new route daily. This person delivers, exchanges, sets up and picks up durable medical equipment and respiratory equipment and supplies at the patients’ physical location (e.g., residence, adult care home, assisted living, long term care facility, etc.). Technicians generally make 10-15 stops per day. They are the “face” of StateServ Medical. They provide excellent patient care by delivering and setting-up medical equipment, and instructing patients and/or caregivers on the proper use and care of equipment compassionate and respectful manner. As part of a customer service team, technicians also maintain an awareness of patients’ conditions and needs, and communicate that information to the appropriate staff.
Responsibilities include the following:
- Receives a daily route and required supply list and prepares the truck for delivery by pulling stock (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.) and loading equipment on the truck.
- Delivers homecare and hospice equipment and unloads and sets the equipment to the point it is fully functional. Reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care.
- Follows the daily route to pick up and/or exchange hospice equipment. Breaks down, loads and returns equipment.
- Maintains continuous communication with the customer service team to relay a change in an order or issues with prescribed orders, position in routes, stock availability and to confirm delivery and pick up of equipment.
- Completes and maintains a driver log, vehicle check out and vehicle inspection reports.
- Responds to emergency calls and new patient orders during regular business hours and on-call rotation hours.
- Upon completion of routes, unloads and checks in returned equipment with the warehouse.
- Stocks delivery trucks with rolling stock to ensure “ready” condition for the next delivery.
*Required knowledge, skills and abilities to perform the role include the following:
Education, Work Experience, Related Experience and Licensure:*
- A high school diploma or equivalent is required
- A current state issued driver’s license is required
- Ability to pass a motor vehicle records check (MVR) having it show no major violations (including DUI) in the past 3 consecutive years, no more than 2 minor violations or at-fault accidents in the past 3 years and no more than 1 moving violation in the past 3 years. If between the ages of 21 and 25, MVR must be clean with NO violations and have a valid drivers license in effect for at least 3 consecutive years
- At least six months experience in a role that entailed regular interface with customers
- Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is preferred
- One year previous delivery or warehouse experience preferred
Specialized Knowledge, Skills & Abilities:
- The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
Physical Requirements and Demands:
- On a regular basis, the ability to lift, carry and move durable medical equipment that weighs up to 110 lbs. is required as is the ability to set up durable medical equipment