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CSED Investigator Supervisor (05067)

State of Montana Butte, MT
  • Expired: over a month ago. Applications are no longer accepted.
/ To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. // /

*Materials*/*Required*/*of Applicants:*

* Cover Letter - Please discuss how your skills and experience make you the best qualified for this position.

* Resume

* (Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document you much check the "relevant document" box to ensure your attachments are uploading correctly to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: * . Failure to attach the required material will conclude in an incomplete application. You must also keep those relevant boxes checked once you submit your application; if you uncheck the box with an active application it will delete the attachment.

The Child Support Enforcement Division (CSED) seeks to diligently pursue and ultimately achieve financial and medical support of children by establishing, enforcing and increasing public awareness of parental obligations. As a CSED Team Supervisor, responsibilities include: 1) Providing supervision and direction to a team of 8 investigative staff; 2) Conducts investigations into complex Child Support cases involving issues including but not limited to legal, medical and monetary issues; and 3) Assising with the development and implementation of Child Support policies and procedures.

* Essential Functions (Major Duties or Responsibilities): *

Staff Supervision & Development

* Provides supervision and direction to a team of 8 investigative staff.

* Trains staff with respect to changes in state, federal, and CSED policy concerning case processing, guidelines, and procedures.

* Serves as subject matter expert and advises staff on all areas of policy interpretation and application.

* Reviews individual cases with staff and provides case management direction as necessary.

* Mentors, coaches, and supports staff development; conducts performance appraisals and implements annual performance goals.

* Handles hiring/interviewing, and constructive discipline as necessary.

* Conducts meetings and shares updates or procedural changes with staff.

* Ensures staff compliance with personnel rules, regulations, and policies.

Casework Oversight/Management

* Responds to elevated case participants' complaints and researches potential issues and resolutions.

* Performs reviews of child support cases which may be of a sensitive nature.

* Conducts investigations into complex Child Support cases involving issues including but not limited to legal, medical and monetary issues.

* Gathers information and completes modifications of child support orders and determines child support obligation.

* Negotiates with case participants and their legal representatives.

* Interviews obligors, obligees and witnesses to prepare casework and preparation for contested hearings.

* Mediates disputes of parties involving facts, laws and regulations.

* Prepares and presents evidence as a CSED representative in contested hearings.

Development and Implementation of CSED Policies

* Participates in committees, workgroups, panels designated to develop and refine CSED policies based on agency needs or changes in federal and state laws and regulations.

* Provides input regarding current policies, recommends resolutions, and new or revised policies or procedures.

* Assists the Regional Manager to develop and implement regional internal office policies.

* Cooperates and communicates with the team at the regional level to implement new and refined policies.

* Assists the Regional Manager to develop and implement individual regional internal office policies.

* Physical and Environmental Demands: *

Work is performed in a typical office environment. Given the sensitivity surrounding issues of child support, CSED staff regularly must be able to diplomatically interact with abusive, hostile and, at times, dangerous individuals.

Required for the first day of work:

* Knowledge of investigative principles, due process, administrative and judicial process.

* Knowledge of mediation and dispute resolution principles.

* Knowledge of general collections principles and social service programs.

* Excellent written and verbal communication skills.

* Ability to apply standard accounting principles.

* Ability to analyze information, make decisions and solve problems.

* Ability to organize, plan, and prioritize work.

* Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.

* Bachelor's degree in sociology, pre-law, accounting, business administration or a related field.

* Five years of job related direct experience in child support casework including three years of investigative experience.

* One year of supervisory experience preferred.

* Other combinations of related education and experience may be considered on a case-by-case basis.

**Job:** **Community/Social Services*

**Title:** *CSED Investigator Supervisor (05067)*

**Location:** *Butte*

**Requisition ID:** *19141649*

State of Montana


Butte, MT