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Customer Care Center Representative

State Farm Bloomington, IL
  • Posted: October 29, 2019
  • $15 Hourly
  • Full-Time

One Company...Many Careers!


A Day In The Life Of A Customer Care Rep - REQ10421

As a member of the Customer Care Center team you will help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our Customer Care Center Reps are committed to solving customer's needs on first contact through simple, high-quality and personalized experiences for every customer. As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.


The Customer Care Center Representative role includes answering insurance service questions and assisting with the selling of State Farm insurance products to all customers. We have part-time opportunities for both Service (Unlicensed) and/or Sales (Licensed) openings. We also have some full-time opportunities as well as roles that require Spanish bilingual skills.  


Our licensed team members will sell State Farm insurance products through an inbound call center after successfully filling state licensing while maintaining continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). This is a must in order to maintain employment!


We have a number of opportunities available across our Bloomington based campuses.


What We Are Looking For

Our rock star employees successfully complete all required training in order to provide a remarkable customer experience by demonstrating the following skills:

        Communicates clearly, professionally and empathetically using approved scripts via phone or written correspondence

        Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next

        Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment

        Thrives on accountability to your team, your work and your schedule!


What You Can Expect

The Customer Care Center supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. You will be asked to provide your shift availability during the application process. We have the following types of shifts and openings:

  • Overnight
  • Weekend
  • Part-time
  • Full-time
  • Bilingual Spanish/English

Pay starts at $15.50/hour and may include shift differential or bilingual pay for some roles. Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results. 


Selected candidates will participate in mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well.


Next Steps:  Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins! Watch this video to learn more about the Customer Care Center.


What's In It For You

Competitive Benefits, Pay and Bonus Potential:  Who doesn't want money, right? Our part-time opportunities are eligible for benefits also!

Volunteer: Get involved and give back to the community!

Tuition Reimbursement: We have partnerships with local community colleges and help with educational expenses

A Learning Culture:  Mentoring, Professional Designations, Employee Development, Wellness Initiatives and more!

401k Plan and FULLY FUNDED PENSION: This is kind of a BIG deal!

Dress Code:  We trust our employees to dress for their day.  That's right, we trust you...

State Farm Park! All of our associates have access to State Farm Park as well as their immediate family members.

We embrace Diversity and Inclusion--It's simply the right thing to do!

Learn more about our benefits at State Farm Careers!


We are not just offering a job but a meaningful career! We're here to help life go right

State Farm


Bloomington, IL
61702 USA

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