Operations Support Specialist

Operations Support Specialist 1

Under the direction of the Operations Support/ Treasury Manager, this position is responsible for a variety of operations support duties including handling of check and ACH returns, Online Banking implementation and support, research request, ATM/ Debit card maintenance, and reconciling accounts. This position requires a willingness to learn and grow within the ever-changing payments landscape.

Responsibilities:

• Processing check adjustments, returns, charge back items received from the Federal Reserve, and exception items from daily processing.
• Processing and/or verifying wire transfers in accordance with bank’s policy and procedures, ensuring compliance with all regulatory guidelines such as OFAC.
• Provide advanced online banking technical support to customers including enrollment/maintenance of Online Banking and Cash Management services.
• Reconciling and researching various transactions from activities such as Due-from bank accounts, ATM/Debit card reports, ACH file totals, etc.
• Coordinating specific work tasks with colleagues within and outside the department to ensure the smooth and efficient flow of processes and information.
• Working closely with Compliance Department to mitigate fraud and communicate information that could assist with adhering to policy and procedure and commercial, consumer, and regulatory guidelines.
• Preparing annual escheatment of abandoned assets including, deposit accounts, safe deposit box contents, Official checks, etc.
• Performs other job-related duties or special projects as assigned.

Minimum Qualifications:

• High School Diploma or equivalent.
• Minimum of three years related banking experience.
• General knowledge of bank products and regulatory guidelines
• Knowledge of applications such as Navigator, Payments Exchange, Access Manager, FedLine, Client Central, and Fiserv preferred.
• Excellent math and analytical skills. MUST be detail oriented.
• Strong computer skills including knowledge of core software, research software, spreadsheets and word processing.

We are an Equal Opportunity Employer