Ecommerce Customer Service Representative

Linea di Liara is an established, fast growing ecommerce company in the home improvement space is seeking an experienced customer service agent who enjoys problem solving. This role is responsible for quickly addressing customer's concerns and providing the most cost effective solution.

This is a part time position, 12-5pm CST, with the option of being hybrid or fully remote.

Key Responsibilities:

1. Accept and resolve customer cases within 1 business day

Examples of customer issues include freight damage, product defects, product returns, etc.

2. Find cost effective resolutions by determining core of customer issue

3. Minimize internal escalations by resolving customer issues satisfactorily

4. Handle irate customers in a professional manner

5. Become a product expert - understand how our items work and use that to preemptively address common problems

Requirements

1. 2+ years speaking on the phone with customers-fluency in English required

2. Ability to relate to customers over the phone

3. Excellent attention to detail

4. Good problem solving and troubleshooting skills

5. Experience in an product industry

6. Basic math & arithmetic skills

7. Proficient in Excel

8. Previous use with Amazon Seller Central is a significant plus

Benefits

• 401(k) with up to 3.5% match
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability