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Hotel Front Desk Agent (Full-Time)

Stanton House Inn Greenwich, CT
  • Posted: 19 days ago
  • Other
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will manage creating a pleasant and memorable stay for our guests. This position is a fantastic first job for those looking to start a career in hotels and the hospitality industry. Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments * Maintain a clean and neat front desk area * Supervise serving breakfast to guests * Any other responsibilities as requested by management Requirements * A strong customer service attitude that values the 5 skills of customer service: * Patience * Positivity * Clarity in communication * Empathy * Continuous Improvement * Excellent communication and organizational skills * Must have a flexible work schedule * Task-driven individual * Autonomous, self-starter * Reliable transportation * Punctual * Non-smoking at our non-smoking establishment * Ability to excel at a job that requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and ability to climb stairs and lift and carry up to 40 pounds Preferred * Work experience as a Hotel Front Desk Agent, Receptionist, Boutique retail, or similar role * Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS * Understanding of how travel planning websites operate, like Booking and TripAdvisor * Degree in hotel management or demonstrated interest in a career in the hospitality industry is a plus

Stanton House Inn

Address

Greenwich, CT
06830 USA

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