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Clinical Senior Systems Analyst - Telehealth/Epic MyChart (51319)

Stanford Health Care Palo Alto, CA
  • Posted: September 14, 2019
  • Full-Time

**Clinical Senior Systems Analyst - Telehealth/Epic MyChart (51319)**
+ Job Type:Full Time
+ FTE/Bi-Weekly Hours:1.0/80
+ Shift:Days
+ Hours in Shift:8
+ Location:Palo Alto, CA
+ Req:51319
**Job Description**
Job Summary
The Clinical Senior Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.
Essential Functions
Provide Tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Implement changes using documented procedures that are compliant with department's policies and procedures
Work with and mentor junior staff members to document workflows
Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
Perform a major role in complex software upgrade initiatives
Lead small to medium complexity new software installations and enhancement requests
Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
Continually identity opportunities for functional and stability improvement in applications
Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
Anticipate and resolve system problems
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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**Qualifications**
Minimum Qualifications
Education:
Bachelor's degree from an accredited college or university
Prefer Epic certification in a relevant module
Experience:
Five (5) or more years of progressively responsible and directly related work experience
Epic MyChart and Telehealth experience a plus
Prefer experience with Epic Cache Programming and Interconnect web services
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Mid-level Microsoft Office skills
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
Ability to analyze highly complex systems and workflows
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department
Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges
Ability to analyze data, draw conclusions and interpret results
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Healthcare knowledge base that promotes a high level of credibility with organization end users and executives
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting
Understanding of Software Development Life Cycle (SDLC)
Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools
SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.

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