Role: The Residential Lending Growth Director will proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Establishes and maintains relationships, on behalf of SFCU, with local trade organizations to drive awareness and new membership by leading with Residential Lending products and services. Furthermore, the Residential Lending Growth Director will partner with the Director of Business Development to set and execute on residential lending engagement with key SEGs. The Director will lead a team of Inbound Mortgage Consultants and Business Development Lending Officers. The individual in this role will manage and coach MCs and BDLOs to achieve required performance levels by establishing a production focused sales team. Ensure quality of work completed by MCs and BDLOs meet SFCU’s customer service standards, maintains target NPS scores, adheres to Federal and State guidelines and regulations, Fannie Mae and other approved investor guidelines and SFCU’s policies and procedures. The Director will take a lead on departmental projects impacting processes, procedures and systems using Agile methodology.
Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.
Major Duties & Roles:
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, procedures, and employee work rules. Appraise performance and provide recommendations for staff compensation, promotion and termination as appropriate.
Promotes business development efforts through: developing and executing outreach programs for existing and new members, residential realtors, affinity groups, and Select Employee Group outreach. Provide over site on Lending team involvement by observing team in the field executing seminars and information fairs for members and potential members.
Achieve mortgage production volume goals while ensuring loan quality standards. Analyses and develops department metrics and prepares reports for review by Executive Management. Maintains and reviews monthly statistics and reports to manage and monitor performance metrics and analysis of MC/BDLO productivity. Manages and monitors the real estate pipeline to ensure that loans are processed in a timely manner.
Utilizes knowledge and direct experience working with Mortgage LOSs, related residential platforms, mortgages products and services to recommend changes to program offerings and lead management processes. Utilizes Agile methodology of project management to lead departmental projects within these areas.
Serves as back up to the secondary market function including: overseeing the lock desk, rate lock extensions, secondary market commitments, loan sales and delivery.
Must comply, as well as manage team compliance with applicable laws and regulations, including but not limited to, Bank Secrecy Act, the Patriot Act, the Office of Foreign Asset Control, Home Mortgage Disclosure Act, Equal Credit opportunity Act, Fannie Mae Seller Guidelines, all other applicable regulatory guidelines, and all internal policies and procedures.
Knowledge & Skills
Five to eight years of similar or related experience and/or training,or equivalent combination of education and preparatory experience.
Requires a well-rounded knowledge of the Banking and/or Credit Union Industry, regulations, secondary mortgage market guidelines and operations as would normally be obtained by five or more years’ experience at a managerial or supervisory position in a financial institution.
Education,Certifications, and Licenses
Bachelor’s degree from a four year college or university. Participation in a formal credit training program is preferred. Must be S.A.F.E Act registered through NMLS.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, create and analyze data spreadsheets, write business correspondence and operational procedural manuals. Strong communication and interpersonal skills are required to effectively create buy-in, and lead transformational change. Must be able to effectively communicate to present in writing and verbally and respond to questions from groups of managers, clients, members, and the general public.
Ability to utilize, analyze, and interpret mathematical functions, ratios, and models relevant to lending, underwriting, and business processes. Including, but not limited to, calculating figures and amounts such as discounts, interests, commissions, proportions, percentages, pull through rates / conversion rates. Strong sales and sales management experience is required. Proven track record of managing transformational change and goal achievement. Must be able to lead credit union sales and service initiatives. Knowledge of mortgage/ home equity origination processes, mortgage sales techniques and strategies is a must.