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Customer Service Specialist

Standard Bag Manufacturing Co. Beaverton ,OR
  • Posted: over a month ago
  • $27,436 to $38,214 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Order entry to ensure sales order correctly reflects the customer’s requirements and the order is priced correctly
  • Prepare customer requests for quotes
  • Respond promptly to customer inquiries, concerns & requests
  • Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required
  • Maintain up-to-date log of customer complaints.  
  • Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests
  • General office duties and other communications, reports and follow-up
  • Complete customer surveys annually & for Management Review 
  • Periodically audit shipping and receiving process
  • Maintain Current Item and Customer information in company's ERP systems
  • Direct customer contact and maintenance of inside sales for designated customers and product lines
  • Manage customer database; maintain files
  • Invoicing and credits
  • Assist in ensuring HACCP, GMP’s Work Instructions, and safe quality food system requirements are in compliance

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent computer skills, especially Excel and Word
  • Ability to make sound decisions and correctly set priorities for customer orders and adverse situations  
  • Ability to effectively, courteously and diplomatically deal with all types of customers, sales and department conditions
Company Description
Standard Bag Manufacturing Company is a privately owned packaging company established in 1985. We have a two plant facility footprint with plant operations in Oregon and Texas. Our Texas plant operates under the brand name, WesTX Packaging. Together, we are a paper packaging converter specializing in the manufacture and supply of sewn open mouth, pinch bottom open mouth, and pinch/block bottom bag styles in multiwall paper, polywoven, and BOPP film substrates. Our customer base spreads across a variety of market segments including animal feed, seed, dairy, industrial commodities, grain milling, food processing, chemicals, and retail packaging across the U.S. and Canada.

Standard Bag Manufacturing Co.

Why Work Here?

Great opportunity for a creative role within an entrepreneurial team at a growing packaging company!

Standard Bag Manufacturing Company is a privately owned packaging company established in 1985. We have a two plant facility footprint with plant operations in Oregon and Texas. Our Texas plant operates under the brand name, WesTX Packaging. Together, we are a paper packaging converter specializing in the manufacture and supply of sewn open mouth, pinch bottom open mouth, and pinch/block bottom bag styles in multiwall paper, polywoven, and BOPP film substrates. Our customer base spreads across a variety of market segments including animal feed, seed, dairy, industrial commodities, grain milling, food processing, chemicals, and retail packaging across the U.S. and Canada.

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