Customer Service Representative - Manufacturing

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers and general sales operations by providing product and service information and resolving technical issues. This position will be based out of our flagship headquarters in Beaverton, OR just located a few minutes outside of Portland, OR.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Order entry to ensure sales order correctly reflects the customer’s requirements and the order is priced correctly
• Prepare customer requests for quotes
• Respond promptly to customer inquiries, concerns & requests
• Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required
• Maintain up-to-date log of customer complaints.
• Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests
• General office duties and other communications, reports and follow-up
• Complete customer surveys annually & for Management Review
• Periodically audit shipping and receiving process
• Maintain Current Item and Customer information in company's ERP systems
• Direct customer contact and maintenance of inside sales for designated customers and product lines
• Manage customer database; maintain files
• Invoicing and credits
• Assist in ensuring HACCP, GMP’s Work Instructions, and safe quality food system requirements are in compliance

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent computer skills, especially Excel and Word
• Ability to make sound decisions and correctly set priorities for customer orders and adverse situations
• Ability to effectively, courteously and diplomatically deal with all types of customers, sales and department conditions