Customer Service Representative

Customer Service Representative

About Us
As a company and as a brand, we are known in the industry as a high quality, customer-service driven organization, well positioned to take on the giants of our market. We do not compromise on our product quality nor on the preservation of our company culture. This unique culture is driven by our core values and a mission to serve our customers, team members and the community.

Our product verticals include instrumentation, hydraulics, as well as PVF product lines. While a background knowledge of these industries is preferred, it is not absolutely required. What is required is your belief in our core values as well as the ability to Get, Want, and be very Capable of (GWC) the position you are applying for at Titan. Your degree of high motivation, solution-oriented, diligence, self-accountability, desire to learn, and passion will make you successful and a valued contributor to the organization we are all creating.

Responsibilities

• Guide customers through our ordering process in a fast-paced environment using world-class technology.
• Communicate with positive, friendly customers via phone, email, and chat.
• Help customers navigate our website and place orders online.
• Deliver single-contact resolution to customer inquiries including product knowledge, ordering, and shipment status.
• Coordinate with Accounting department on credit app, special payments, and returns.
• Work with various internal departments to meet our customers' needs.
• Drive conversion of product inquiries and questions into sales, ensure customers have been presented with all potential up-sell and cross-sell opportunities.
• Work with customers to resolve product returns, shipping inquiries, and order status questions.
• Submit quotes for high-quantity orders and custom items.
• Follow up on quotes and maintain CRM.
• Develop resources to aid in resolving customer inquiries on products.
• Schedule appointments to reach out to customers and follow through to ensure that commitments are met.
• Actively engage in continuous sale training and improvement programs.
• May assist in training new employees.
• Participate in developing improvements and marketing programs for online stores.

Qualifications

• Associate degree preferred.
• 3 years of customer service required.
• Experience with or knowledge of hydraulic fittings, hoses, thread types, etc. is highly desirable.
• Can work well under pressure and deal effectively and professionally with customers.
• Excellent verbal and written skills
• Excellent mathematical and measurement skills.
• Mechanical or industrial aptitude and a willingness to learn the industry is acceptable in lieu of experience.

Titan Fittings offers great benefits with competitive pay. Send us a message to find out more!!!