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Customer Support Representative

Staffmark Nashville, TN
  • Posted: 16 days ago
  • $17
  • Temporary

Staffmark is hiring for multiple Customer Support Representatives for one of Nashville’s leading healthcare companies. Apply now and give a call at 615-435-8011 for immediate consideration!

  • Title: Customer Support Representative
  • Type: Temp-to-hire; Full-time
  • Shift: 8:00 a.m. – 4:30 p.m.
  • Pay rate: $17/hr / Benefits also available
  • Location: Donelson / Airport area
  • Training: Training is the first 8 weeks, scheduled 7:30 a.m. – 4:00 p.m.

Summary:

The HR Service Center Tier 1 Customer Support Admin is a member of the HR Service Center team, responsible for providing front-line customer service and support to employees, managers, HR Field staff, candidates and company vendors for questions, issues, and problems related to HR and the employment cycle.

General Responsibilities:

  • Respond to both phone and online inquiries from employees, candidates, and managers at all levels and resolve questions by accessing information in multiple systems on the computer.
  • Process transactions by collecting required information or back-up documentation from employee/manager/HR
  • Perform transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.
  • Provide help on navigating internal resources on self-service and HR technology tools
  • Manage workload efficiently to fulfill commitments in a timely manner
  • Liaise between the HR Service Center, Payroll shared services, HR vendors, and other Centers of Expertise, as appropriate
  • Perform required tasks in accordance with established service level agreements (SLAs)

Qualifications required:

  • Bachelor's degree
  • Must be available and equipped with internet in order to work from home on an as needed bases due to business needs. ie. Inclement Weather
  • Previous experience in human resources is preferred but not required
  • Prior knowledge of HR concepts and terminology
  • Must be flexible, work well under pressure, and have the ability to readily adapt to change
  • Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity

Staffmark

Why Work Here?

DIRECT HIRE POSITIONS

A Great Partner Staffmark's mission is simple – to be a great partner to our customers, our employees, and the communities we serve. And since being a great partner means different things to different people, we work hard to understand the unique needs of every person and business we are fortunate enough to connect with. For more than 40 years, Staffmark has been successfully finding people work and companies people. Our team of passionate performers is available to start helping you today. Contact the Staffmark location nearest you for more information on how we can partner with you to help you achieve your goals. Best in Staffing In recognition of our outstanding customer service, Staffmark has been awarded the prestigious Best in Staffing® Award for both Clients and Talent. Less than 2% of all staffing companies in North America earn the Best of Staffing® title which is based on customers and talent rating you a 9 or 10 out of 10 for outstanding service. In addition, Staffmark earned the coveted Diamond Award for receiving the Best of Staffing® Client Award for seven years in a row. Staffmark is proud of the service we offer and is committed to ensuring that all of our customers and employees receive Best of Staffing® service.

Address

Nashville, TN
USA

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