The Customer Service Representatives will be handling inbound calls 99% of the time with a few outbound calls. The Customer Service Representatives will be trained on Lost, Stolen, Activations and Digital Wallet. They will assist cardholders seeking assistance in shutting down their card in a lost or stolen situation. They will also need a strong attention to detail as they will need to ensure all items are cared for to validate the identity of the cardholder when assisting them in activating new cards.
A qualified CSR will have the following:
- 1+ years working in a customer focused environment
- Experience navigating dual monitors and several applications at one time
- Demonstrate ability to multi-task (talk on the phone with navigating on a computer and taking notes).
- Strong customer focus with experience resolving issues with a positive outcome
- Strong attention to detail, communication and listening skills
- Flexibility to work shift and schedule and overtime as needed.
Professional, supportive, fantastic and fun work culture
On-site cafeteria (breakfast and lunch) with free soft drinks and coffee
On-site gym area
Great opportunities for growth within the company
9a-530pm Sun/Mon off
12pm-830pm Wed/Thurs off
2pm-1030pm Tues/Wed off
$13.50 hr. with potential for an increase once perm.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.
For more than 40 years, Staffmark has been successfully finding people work and companies people. Our team of passionate performers is available to start helping you today. Contact the Staffmark location nearest you for more information on how we can partner with you to help you achieve your goals.
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