Customer Service (Dispatch)
Staffmark Union City, CA
- Expired: 23 days ago. Applications are no longer accepted.
JOB LOCATION- Union City CA, Nearby Metro Area is Oakland, San Francisco, San Jose California. This is not a remote position.
· To be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.
Answering of phones professionally and timely.
Answering and responding to e-mail requests timely.
Turn quotes around within 30 minutes.
Distribute customer/agent/station requests for follow up when needed.
Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
Accurately complete entry of pickup/quote information.
Ensure routing/dispatch is aware of any special instructions/cut offs.
Tracking and tracing of shipments.
Communicating to customers and sales regarding issues.
Research of shipments for Corporate requests/reports.
Research of shipments for Accounting requests/reports.
Understanding TSA regulations.
Support other departments when needed (routing, dispatch, inbound).
Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
Completion of specific assigned duties/accounts.
Able to work overtime and weekend on call rotations.
Other duties assigned deemed necessary by the Customer Service Supervisor.
Must be able to type accurately at least 35 WPM.
Intermediate level Excel and Word.
Excellent written and verbal skills.
Ability to manage deadlines.
High School Diploma or equivalent.
Certifications, if applicable.
2-years basic customer service experience and or 2-years of industry experience.
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
If interested please call 408-496-5450 and ask for Dante or Donald.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
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AddressUnion City, CA
Transportation and Storage