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Call Center Supervisor

Staffmark Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Staffmark is partnered with a financial call center just west of Tempe that is looking for a sharp, dynamic and proven Supervisor to join their growing team! This is a contract to hire role, but they are defenitely looking for people motivated to join and grow within. Take a look at the below job description and let me know if it piques your interest. Thank you!


You will perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance as well as lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex escalated client concerns and disputes. You will recruit by interviewing and making effective hiring recommendations and develop and implement process improvements and effectively manage change to ensure departmental objectives are met.

Basic Qualifications For Consideration
• Bachelor's Degree or equivalent experience is required
• 2 years of experience in a call center or operations support environment
• 1 year of supervisory or leadership experience required
• Strong familiarity with call center or operations support management hardware/software
• Knowledge of customer service techniques and standards
• Supervisory/Management experience required
• Card Services experience required
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Travel required: 10%
• Preferred qualifications for consideration:
1 year of banking or bill payment experience.


If interested, please respond or reach out directly to me at whitney.evans@staffmark.com. Thanks!

#LI-WE1



Requirements:
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Travel required: 10%

Staffmark

Why Work Here?

Great work life balance! We help people find employment!

A Great Partner Staffmark's mission is simple – to be a great partner to our customers, our employees, and the communities we serve. And since being a great partner means different things to different people, we work hard to understand the unique needs of every person and business we are fortunate enough to connect with. For more than 40 years, Staffmark has been successfully finding people work and companies people. Our team of passionate performers is available to start helping you today. Contact the Staffmark location nearest you for more information on how we can partner with you to help you achieve your goals. Best in Staffing In recognition of our outstanding customer service, Staffmark has been awarded the prestigious Best in Staffing® Award for both Clients and Talent. Less than 2% of all staffing companies in North America earn the Best of Staffing® title which is based on customers and talent rating you a 9 or 10 out of 10 for outstanding service. In addition, Staffmark earned the coveted Diamond Award for receiving the Best of Staffing® Client Award for seven years in a row. Staffmark is proud of the service we offer and is committed to ensuring that all of our customers and employees receive Best of Staffing® service.

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Phoenix, AZ
USA

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