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Customer Service Representative

Staffing the Universe Medford, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Customer Service Representative

Current need is for shifts Mon-Fri 4pm-10:30pm and/or Sat/Sun 9am-10:30pm (shift will be sometime between these hours). 
If candidate prefers just weekend shift -- they must be available for both days, every weekend.  
Work will be performed remotely.

These positions will be Isolation and Quarantine Administrators will serve as primary contact for all operational components of isolation and primary contacts for students placed in isolation. 

Main functions include, but are not limited to:
Assigning students who need to relocate to the right status and room location in StarRez, and ensure that assignments are appropriate to the use case
Notifying covidaccessreq of the card access needs for those needing relocation
Calling each isolation and relocation quarantine student to explain the process and answer questions or concerns
Where applicable, coordinating transportation with Brewster Ambulance for the student to come to the Mods
Troubleshooting problems after the student has been assigned and/or moved over

Reliability and ability to maintain confidentiality are extremely important in this role.

#ZR

Staffing the Universe

Address

Medford, MA
02155 USA
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