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Outbound Call Center Representative

Staffing Solutions Enterprises Solon ,OH
  • Posted: over a month ago
  • $13 Hourly
  • Contractor
Job Description

CONTRACT TO HIRE POSITION AVAILABLE:  Our client located in Solon, OH is looking for Outbound/Inbound Call Center Representatives. MUST be comfortable with both Inbound/Outbound customer service calls.

Job Functions:

  • Contact customers assigned to call list on a regular call cycle within required timeframe
  • Provide information and sales about new existing product and promotions
  • Confirm customers orders are being entered and shipped correctly
  • Access appropriate computer screens and input sales and sales related data
  • Develop working relationships with clients
  • Handle incoming calls, resolve problems and/or questions regarding needs, current promotions, order status/tracking, other customer needs, and insure that ll call receive complete attention and thorough follow-up
  • Assist manager with continuously improving the customer satisfaction and operation efficiency
  • All other duties as assigned

Position Requirements
Position Requirements/Qualifications:
• High school diploma or GED equivalent
• 2+ years’ experience in customer service related role
• Advanced understanding of telephone sales principles and techniques

Skills/Abilities:
• Excellent customer service skills
• Good written and verbal communication skills
• Good computer skills including, but not limited to, "MS Office" applications (Outlook 360, Excel, Word, Access, etc.)
• Positive and self-motivated attitude and ability to work with others as a team

*Hours can be flexible: 7:00am - 4:00pm, 7:30am - 4:30pm, or 8:00am - 5:00pm

*Pay: $13.00/hr

#ZR

Staffing Solutions Enterprises

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