Do you have a passion to protect kids? If so, we would love to talk to you!
Our client is seeking a full time Client Services Specialist in their Solon, Ohio office.
The organization is an exciting, growing company with the overarching mission of eradicating harm in organizations and communities by providing background screening and risk management tools. Their target client base is sport organizations who serve youth and other vulnerable populations. They are looking for people who are detail-oriented, reliable and who share our passion to protect.
Client Services Specialist Role and Responsibilities include:
Act as the primary resource in ensuring that screens are completed accurately and in a timely manner
Screening duties include verifying ID documents for accuracy; requesting appropriate forms from registrants if needed to complete screen; and completing screens as necessary
Ability to manage and assist in speciality screening processes including motor vehicle search, medical credentials, and professional credentials
Manage recurring reports to inform internal and external stakeholders of the status of current applicants
Closely collaborating with members of the Verifications and Quality Control teams
Provide quality assurance and validation on screenings processed for key accounts.
Assist in day-to-day inquiries from key accounts administrators responding to requests and managing their registrant’s screens.
Assist in technical client issues including but not limited to importing, activating, and updating/maintaining client accounts.
Client Services Specialist Qualifications and Skills:
A minimum of 2+ years of experience in a customer support or client services role.
College degree or equivalent experience required.
Amazing multi-tasking abilities with consistent and timely follow-through.
Ability to work on problems of a diverse scope.
Analyze customer data, and research internal and industry technical information for solutions
Strong English written and verbal communications skills, with the ability to discuss technical issues clearly and concisely with software managers, as well as discuss in detail with developers and customers.
Ability to foster collaborative relationships throughout the organization.
The ability to manage multiple, complex priorities within demanding time frames.
Be agile and experimental, bringing new ideas to the team and move at a fast pace to hit aggressive goals.