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Healthcare Customer Service / CNA

Staffing Kansas City
Kansas City, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Healthcare Customer Service Representative
Overland Park, Kansas

*MUST HAVE A CURRENT KANSAS OR MISSOURI CNA LICENSE*

Schedule: Monday-Friday 8 a.m. - 4:30 p.m.

Compensation: $17-$20/hr

Healthcare Customer Service Rep will be responsible for the creation of pre-notifications and other administrative duties to support the healthcare management department.

Using knowledge of medical terminology, ability to understand medical records, and basic policy provisions in the Certificates of Insurance, as well as developing a familiarity with benefits of insureds will be a strong focus of this position.

Customer Service Duties:
Create pre-notification screens in system through:
a. Verification of benefit coverage, member eligibility, and provider demographics on all files created
b. Knowledge of medical terminology, including spelling
c. Knowledge of state regulatory and utilization requirements
d. Familiarity with the procedures and documentation requirements of the HealthCare Management department (for pre-notifications, reviews, health care events) including referring calls to the nurse case managers for appropriate follow up

Provide exceptional customer service by answering incoming calls (in addition to pre-notification calls) in a timely manner and routing misdirected calls to the most appropriate area. Retrieves calls from the voicemail box and handles as appropriate.

Customer Service Requirements:

  • Ability to pronounce, summarize, spell and understand medical terminology.
  • High school graduate or equivalent required and must have a current CNA license
  • Excellent telephone communication skills (Ability to communicate in an assertive but positive manner, listen for understanding, respond accurately and professionally and express self clearly and courteously).
  • Organized, with attention to detail.
  • Ability to learn computer systems, Oracle, and Access, and possess a working knowledge of the use of a PC, MS Word, and Excel.
  • Ability to meet company attendance requirements.
  • Ability to work under and handle stress associated with varying workloads and deadlines and dealing with irate or angry callers.

CNA, LPN, certified nursing assistant, licensed practical nurse

Company Description
Staffing Kansas City specializes in recruiting elite talent for small to medium-sized businesses in any industry in the Kansas City Metro area. We successfully establish relationships with clients and job seekers that reflect our core value and mission statement "Personnel Services with a Personal Touch."

Our Recruiters utilize direct recruiting and creative media methods to engage potential candidates. Our exciting team of professionals provides temporary and permanent staffing solutions for all office related positions including: clerical, data entry, administrative, inside sales and account management, customer service, accounting, human resources - basically, any job description that is within the office! This also includes other professional positions such as CFO, CPA, executive assistant, project manager and construction superintendent.

We are motivated by our proven track record of delivering unsurpassed service in our industry. We look forward to working with you! Please feel free to contact any of our team - Shelley, Roses, Michelle, Marie, Ashley or Alex- with any questions you have regarding your employment solutions.

Staffing Kansas City

Staffing Kansas City specializes in recruiting elite talent for small to medium-sized businesses in any industry in the Kansas City Metro area. We successfully establish relationships with clients and job seekers that reflect our core value and mission statement "Personnel Services with a Personal Touch." Our Recruiters utilize direct recruiting and creative media methods to engage potential candidates. Our exciting team of professionals provides temporary and permanent staffing solutions for all office related positions including: clerical, data entry, administrative, inside sales and account management, customer service, accounting, human resources - basically, any job description that is within the office! This also includes other professional positions such as CFO, CPA, executive assistant, project manager and construction superintendent. We are motivated by our proven track record of delivering unsurpassed service in our industry. We look forward to working with you! Please feel free to contact any of our team - Shelley, Roses, Michelle, Marie, Ashley or Alex- with any questions you have regarding your employment solutions.

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Kansas City, MO
USA

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Business

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