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CNA Customer Service

Staffing Kansas City
Kansas City, MO
  • Expired: 4 days ago. Applications are no longer accepted.
Job Description

Healthcare Customer Service Representative - Permanent position, contract to hire!

Overland Park, Kansas

Must have a current CNA or LPN license in Kansas or Missouri.

Compensation: $18/hr

Hours: Monday-Friday 8:00 a.m. - 4:30 p.m. (37.5 - 40 hour work week)

Customer Service Support will be responsible for the creation of pre-notifications and other administrative duties to support the healthcare management department.

Using knowledge of medical terminology, ability to understand medical records, and basic policy provisions in the Certificates of Insurance, as well as developing a familiarity with benefits of insureds will be a strong focus of this position.

Duties:

  • Create pre-notification screens in system
  • Provide exceptional customer service by answering incoming calls (in addition to pre-notification calls) in a timely manner and routing misdirected calls to the most appropriate area. Retrieves calls from the voicemail box and handles as appropriate.
  • Log information, create spreadsheets and tables as required by internal/external customers on a daily, weekly, or monthly basis as needed.

Requirements:

  • Ability to pronounce, summarize, spell and understand medical terminology.
  • High school graduate or equivalent required with current CNA license.
  • Excellent telephone communication skills.
  • Organized, with attention to detail.
  • Ability to learn computer systems, Oracle, and Access, and possess a working knowledge of the use of a PC, MS Word, and Excel.
  • Ability to meet company attendance requirements.
  • Ability to work under and handle stress associated with varying workloads and deadlines and dealing with irate or angry callers.
Company Description
Staffing Kansas City specializes in recruiting elite talent for small to medium-sized businesses in any industry in the Kansas City Metro area. We successfully establish relationships with clients and job seekers that reflect our core value and mission statement "Personnel Services with a Personal Touch."

Our Recruiters utilize direct recruiting and creative media methods to engage potential candidates. Our exciting team of professionals provides temporary and permanent staffing solutions for all office related positions including: clerical, data entry, administrative, inside sales and account management, customer service, accounting, human resources - basically, any job description that is within the office! This also includes other professional positions such as CFO, CPA, executive assistant, project manager and construction superintendent.

We are motivated by our proven track record of delivering unsurpassed service in our industry. We look forward to working with you! Please feel free to contact any of our team - Shelley, Roses, Michelle, Marie, or Ashley - with any questions you have regarding your employment solutions.

Staffing Kansas City

Staffing Kansas City specializes in recruiting elite talent for small to medium-sized businesses in any industry in the Kansas City Metro area. We successfully establish relationships with clients and job seekers that reflect our core value and mission statement "Personnel Services with a Personal Touch." Our Recruiters utilize direct recruiting and creative media methods to engage potential candidates. Our exciting team of professionals provides temporary and permanent staffing solutions for all office related positions including: clerical, data entry, administrative, inside sales and account management, customer service, accounting, human resources - basically, any job description that is within the office! This also includes other professional positions such as CFO, CPA, executive assistant, project manager and construction superintendent. We are motivated by our proven track record of delivering unsurpassed service in our industry. We look forward to working with you! Please feel free to contact any of our team - Shelley, Roses, Michelle, Marie, or Ashley - with any questions you have regarding your employment solutions.

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Kansas City, MO
USA

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Business

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