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Call Center Representative (Education industry)

Staff Logic Chandler ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


We have multiple Enrollment Advisor roles available for a higher education company in Chandler. These are direct hire roles with a full-time benefits package. Class is going to be starting in Mid-April with interviews happening immediately.

· Support Caseload Specialist with educating families about education program.

· Explain program benefits to teachers, parents and students.

· Collect leads for student enrollment and guide them through to application process.

· Interact with local businesses, schools, families to advertise program and generate enrollments and application leads.

· Report recruitment results every day to seniors.

· Participate in school sponsored fairs and events to professionally present program and generate student enrollment.

· Conduct student appointments with prospective students over phone to advise and motivate them for going to school.

· Evaluate transcripts during initial interview and advise students on transfer and application of current academic credits for degree completion.

· Verify enrollment status and ensure students are eligible for admissions.

· Ensure students comply with policy and procedures for initial course.

· Interact with prospective students through call campaigns, emails and faxes regarding Program.

· Attain daily recruitment metrics established by Recruitment Services Manager.

· Guide prospective students through admissions process with goal of determining program effectiveness for their educational needs.

· Interact with account management team to establish plan implementation guidelines.

· Utilize laptop computer to capture enrollment elections.


Minimum Requirements:

· 2+ years of experience in any university enrollment services or advisor role.
Computer Skills: Proficient with Microsoft Office Suite; other systems knowledge required.

· Writing and Communication Skills: Ability to effectively communicate with both internal and external stakeholders.

· Demonstrate high level attention to detail to ensure accuracy of student documents.

· Ability to adapt in a changing environment.

Preferred Qualifications:

· Relatable CRM experience


A Bachelor’s degree or 60 college level credits and 3 years relevant experience is required.

Education Requirements:

If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request

Staff Logic


Chandler, AZ
85286 USA