Duties and responsibilities
Process all customer orders and inform customers of any delays or issues with pending orders.
Answer calls regarding parts inquiries and respond to customer requests.
Provide customers with product information.
Resolve customer inquiries and complaints.
Complete all paperwork related to the ordering process; including sales orders, invoices, returns, etc.
Review all Bill of Ladings to verify order entry is correct and parts pulled are accurate.
Prepare invoices and secure payments using online terminal.
Verify all shipping methods are correct and using the correct account number.
Relay invoice information to customers using email, mail, fax or auto invoicing.
Advise customer of any back-order information.
Filing all invoices and general paperwork as necessary.
Complete internal and external reports as required.
Operate personal computer to access email, internet, electronic calendars and office support software.
Must be bilingual in Spanish
Cross train with all members of Customer Service, further enhancing knowledge of all positions.
High School Diploma
Experience with Microsoft Word, Excel and Office.
Pleasant personality and phone voice
Clear communication with fellow employee’s as well as customer
Minimum 2 years customer service experience