Administrative duties of support staff include greeting patients, keeping medical records, answering the telephone, insurance verification and taking copayments at every visit, completing insurance forms, making appointments, handling correspondence, faxing, emailing and scheduling hospital and laboratory services, patient calls.
These duties can include taking complete vital signs, retrieving patient history (triage), blood draws and general lab tests, and sending labs out. Snellen chart exam, Ear washing, Neb treatments, Fiberglass splinting, assisting with exams, x-rays, preparing lab specimens, sanitizing medical supplies and disposing of materials that have been used. Correct oxygen administration.
Support staff may also inform patients about different treatments, test results, and medications. They may also prepare and administer medication, submit prescriptions, allow refills under the supervision of a physician, perform electrocardiograms, remove sutures and adjust dressings and perform dressing changes.
And under the direction of the on duty physician\nurse practitioner administer IV’s. In addition, medical assistants may organize, maintain materials and instruments. Cleaning is a part of the duties of a medical assistant.