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Quality Assurance Specialist, Foster Care

St Catherine's Center for Children
Albany, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

St. Catherine’s Center for Children offers a wide array of services designed to meet the needs of vulnerable children, families and adults, including residential and foster care programs for children and youth, homeless and community-based services for adults and families, and a special education elementary school.

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.


Under the direction of the Associate Executive Director for Continuous Quality Improvement, the Quality Assurance Specialist, Foster Care is responsible for various aspects of the Quality Assurance Program. This includes, but is not limited to, reviewing of programs for compliance to agency, accreditation and regulatory policy and procedure as it pertains to programs offering services to children and families through Preventative Services and to programs offering services to children currently placed in out of home care through St. Catherine’s Center for Children.

This is a full-time position, working Monday - Friday, 9am-5pm.

Duties/Responsibilities include, but are not limited to:

  • Possesses knowledge of guidelines and regulations mandated by accreditation and regulatory bodies.

  • Possesses knowledge of St. Catherine’s Center for Children’s (SCCC) policies and procedures.

  • Possesses working knowledge of the Foster Care system in New York specific to Voluntary Foster Care Agencies.

  • Possesses working knowledge of Preventative Services Programs in New York.

  • Possesses knowledge of the Council of Accreditation standards.

  • Possesses knowledge of Electronic Health Records (EHR) and how to navigate/use.

  • Uses knowledge of EHR to train others as needed in the effective use of an EHR.

  • Answer questions regarding the use of an EHR and be a member of the SCCC’s EHR Help Desk.

  • Ensures compliance with agency and regulatory policy and procedures/compliance standards by:

    • Review of case records (both paper and electronic)

    • Use EHR systems to monitor and track a Foster Care program

    • Coordinating with program leadership a corrective action response following case record reviews (Internal response)

    • Conduct billing audits in Foster Care and Residential Programs. Ensure accuracy of documentation and billing records submitted

  • Remain current on Medicaid and HIPAA regulations.

  • Participates as a member of the Agency Medicaid Compliance Committee.

  • Knowledgeable of Justice Center investigations and investigations involving Child Protective Services.

  • Assist in the development of any needed performance improvement plans (PIP) and provide copies of the PIP with supporting documentation to regulatory bodies.

  • Maintain all documentation regarding a PIP.

  • Maintain all SCCC Policy and Procedure’s as they relate to Preventative Services, Foster Care and Residential Programs. This will include routinely updating and creating policy and procedure.

  • Travel to and from Albany and Kingston routinely throughout the week.

  • Additional position-related duties and responsibilities as assigned by the supervisor.

Organizational Relationships:

  • Collaborates with staff across all agency programs to ensure quality environments and adherence to regulations.

  • Meets weekly with Associate Executive Director and has regular communication with the agency staff.

  • Serves on Agency committees as requested by Associate Executive Director.

Essential Functions:

  • Ability to relate to many staff members of diverse backgrounds such as Child Care Staff, Supervisors, Directors of programs and the Supervisor of Maintenance.

  • Ability to understand and empathize with traumatized children with severe mental health issues.

  • Ability to relate to and communicate with a wide range of people. This includes but is not limited to a broad range of people who are culturally and socio- economically diverse, as well as people with various developmental and functional levels.

  • Ability to understand, communicate with, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.

  • Ability to conduct him/herself in a manner that is becoming of an employee of St. Catherine’s Center for Children.

  • Ability to work effectively in a shared decision making model as a team member as well as independently on various tasks.

  • Ability to carry out written documentation as required by St. Catherine’s policies and procedures and as required by regulating agencies.

  • Ability to organize and effectively manage (in a timely manner) the varied tasks of the position.

  • Ability to meet criteria outlined in the Revised Policy for Authorized Agency Drivers.

  • Ability to work collaboratively with other personnel/service providers or professionals.

Position Specifications:

  • Bachelor’s degree

  • Knowledge of Preventative Services Programs and the Foster Care system in NY

  • Strong organization and planning skills.

  • Strong interpersonal skills.

  • Strong writing skills.

  • Build strong working relationships with regulatory bodies.

  • Willingness to work as a team member respecting the roles of others.

  • Ability to use the computer and various computer applications such as Microsoft Excel, Word, Power Point, and the Internet.

  • Must have a Clean and valid NYS Driver’s license.

  • Reliable transportation required.

What We Offer*:

  • Competitive Salary with an excellent benefits package
  • Health Insurance options: medical, dental, and vision
  • Generous Paid Time Off and Holiday Pay
  • Employee Referral Bonuses*
  • On-going Professional Development and Career Opportunities
  • Pension Plan with Aggressive Agency contribution
  • Life Insurance
  • Paid Training & Tuition Reimbursement
  • Fast-paced and business casual work environment

*some conditions may apply

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

St Catherine's Center for Children


Albany, NY
12203 USA