Skip to Main Content
← Back to Jobs

Customer Success Advocate, Cash App

Square St Louis, MO
  • Expired: September 25, 2019. Applications are no longer accepted.
Company Description
Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we've held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today's banking system.
Job Description

Squares know that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Square merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

Effectively solve customer inquiries via phone using a CRM tool

Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

*Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays as needed

Qualifications

Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the customer experience

A passion for Square and customers engaging with Square products

The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support
 

Additional Information
Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office's corresponding state and city guidelines. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources
Qualifications: Genuine curiosity about people and business, while possessing the ability to inspire passion in others Experience in direct customer or client-facing roles Interest in implementing feedback and dedicated to the improvement of your skills and work Strong organizational, analytical, written and verbal communication skills Superb attention to detail The ability to quickly adapt to new situations and think on your feet Excellent time-management skills A desire to help people and improve the customer experience A passion for Square and customers engaging with Square products The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support Responsibilities: Squares know that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Square merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker. You will: Effectively solve customer inquiries via phone using a CRM tool Hold a high bar for Support when owning customer interactions Identify, document and follow up with engineers on product bugs and features Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products Recognize errors and draft improvements to content in the external Support Center and internal documentation Collaborate with members of other teams to root out answers and be a resource to teammates *Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays as needed

Square

Address

St Louis, MO
USA