House Person 2019
Title: House Person
Direct Report: Executive Housekeeper/Assistant Housekeeper
Responsible for: Public/Associate areas
Liaises with: Guests, Housekeeping, Maintenance, Management
Primary Objective of Position
Responsible for cleaning and maintaining all public areas to include lobby, food and beverage areas, public
rest rooms, corridors, meeting rooms, stairways, vending areas, pool areas, fitness center, business center and
back of the house. Complete the Public Area checklist. To embrace the values of the Company Culture and
Major Areas of Accountability
1) Ensures guest satisfaction by cleaning and maintaining all public areas and associate areas daily according
to operational policies and standards.
Clean and maintain the tile floors using wet mop, dry mop and extractor or buffer. As you mop set
up safety signs. Mop only one half of an area at a time so that you leave a dry traffic area for people
Vacuum carpeted areas.
Clean glass doors and windows.
Dust all surfaces.
Report all maintenance issues.
Empty trash from housekeeper carts, as well as trash cans throughout the hotel and exterior.
Clean and restock public and associate restrooms.
Clean and reset meeting rooms, to include cleaning the bathrooms located within a meeting room.
Clean fitness center, sanitizing machines.
Bring all items left in public areas to Housekeeping office for “Lost and Found” handling.
Clean outside parking areas of trash and debris.
Snow removal on sidewalks and at entrances.
Reports unusual circumstances to Housekeeping Supervisor.
Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers.
2) Provide quality service to the guest by responding to their requests promptly, efficiently, and courteously.
Be prepared to answer questions about hotel services, the community, points of interest,
travel directions, etc.
Assist with the delivery of supplies, cribs, and rollaway beds to guest rooms.
Assist with delivering luggage or packages to guest room, when requested.
House Person 2019
3) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum
Stocks supply cart correctly.
Cleans cart and vacuum cleaner on a regular basis Checks stock daily.
Notifies Housekeeping Supervisor immediately if any stock shortages exist.
Pulls any damaged or rewash linen and returns them to the Housekeeping department.
4) Ensures the property consistently maintains a clean, hospitable and professional environment
Adheres to Hotel’s standards of operations.
Ensuring compliance with licensing laws, health and safety and other statutory
Maintains safe and secure environment for guests and associates.
Maintain a clean, pleasant, and professional image to the guest.
Follows hotel’s grooming and dress standards and wear the proper uniform at all times.
Attends work on time as scheduled.
Do not leave guest room/pass keys on your cart.
5) General Job Performance Requirements.
Associate is expected to work in other areas of the hotel when needed to assist operations to perform job
duties not necessarily contained in this job.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of
Performs all duties and responsibilities in a timely and efficient manner in accordance with established
company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company associates to foster and promote a
cooperative and harmonious working climate.
Requests assistance as needed.
Requires strong attention to detail.
Ability to communicate to guests and team members verbally or in written form.
At all times projects a favorable image of the Hotel to the public.
6) General Physical Requirements. The following are the customary physical efforts required to perform the
essential functions of this job with or without accommodation.
Move, transport, put, install, remove, replace, position, place, and transfer.
Move about or to, position self.
Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input,
compile, retrieve, make, create, collect, inspect, prepare, service.
Stand for extended periods of time.
Communicate, converse, discern, convey, discuss.
Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
Ability to bend, lift, kneel, and be in motion for the full day.
Must be able to move continuously during work hours and able to lift and/or carry 75 pounds.
House Person 2019
Education and/or Experience
One to three month’s related experience and/or training; High school diploma; or equivalent combination of
education and experience.
Be at work consistently and on time; Arrive at meetings on time.
Able to read and interpret written information.
Able to work alone or with others.
Able to deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; Take responsibility for own actions; Complete
tasks correctly and on time or notify appropriate person with an alternate plan.
Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate
suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for
service and assistance.
Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when
dealing with emotional topics.
Display willingness to make decisions; Understand business implications of decisions; Include appropriate
people in decision-making process.
Contribute to building a positive team spirit; ask for and offer help when needed.
Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work
with integrity and ethics; Uphold organizational values.
Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well