- Knowledge of organizational policies and procedures.
- Ability to speak clearly and concisely.
- Exceptional customer service skills.
- Ability to establish, and maintain effective working relationships with patients, employees and the public.
- Ability to gather medical information and be able to exercise judgment, initiative, and decision-making skills when necessary.
- Professional communication with internal and external contacts and patients.
- Attention to detail and accuracy in a fast paced, multi-tasking environment is essential.
- Skill in operating a computer and photocopy/facsimile machine.
- Skill in greeting patients and answering telephones in a pleasant and professional manner.
- Ability to read, understand and follow oral and written instructions.
- Ability to prioritize work and at times handle heavy volume
- Knowledge of proper grammar, spelling and punctuation to type patient information and also messages for the physicians and staff.
Typical Physical Demands:
Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.