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Compliance Specialist

Spring Oaks Capital
Chesapeake, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Spring Oaks Capital is a national financial technology company, focused on the acquisition of credit portfolios. We subscribe to an employee and consumer-centric operating philosophy that creates high-value jobs, a significant performance lift, and the highest standards of compliance. Our business strategy is rooted in innovative data-driven technology to maximize collection results and a contact platform that offers multi-channel options to meet each consumer's communication preference. We have the management vision and experience to nurture a culture and DNA that is unique in the space; the executive team maintains deep experience end-to-end across the consumer finance lifecycle with some of the largest global banks and innovative FinTech platforms.

Spring Oaks Capital is looking for a Compliance Specialist whose primary function will be handling the end to-
end process for formal complaints (AG, BBB, CFPB) and will be expected to participate in other high priority
projects and initiatives frequently.

Overview of Responsibilities:

  • Formal complaint handling including, but not limited to uploading, tracking,
    investigating, seller reporting, and drafting responses
  • Own compliance reviews for various specialty items (both ad-hoc and prescribed
  • Support issue and change management
  • Assist with company policies and procedures
  • Serve as back-up for peer group (disputes, quality assurance, non-regulatory complaints,
    internal & external audits, due diligence, etc.)
  • Partner with Operations, IT, Engineering, Acquisitions, and Finance as needed
  • Contribute to team and department meetings and presentations

Required Skills, Knowledge and Experience:

  • High School Diploma or equivalent
  • 2+ years of relevant debt collection industry experience (compliance/audit/quality
  • Understand federal, state, and local laws/rules/regulations pertaining to debt collection
  • Reliable, committed, and solid work ethic
  • Effective organizational, prioritization, and time management skills
  • Strong verbal and written communication skills
  • Take direction, retain information, and execute assignments
  • Thorough, strict attention to detail
  • Adaptable, easily shift focus & efforts
  • Receptive to coaching & feedback, and commanding ownership of implementation
  • Productive when working both independently and with a team
  • Comfort with presenting material across all levels
  • Anticipate, identify, & escalate problems, and suggest potential solutions

Preferred Skills, Knowledge and Experience:

  • BS/BA degree
  • Proficient in Microsoft Excel

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Spring Oaks Capital


Chesapeake, VA



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