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Implementation Specialist - WI

SpotOn: Product
Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This role will require on-site support to our merchants based in Wisconsin and surrounding areas.

SpotOn is a software and payments SaaS company with an omni channel software platform that has redefined the merchant service industry by providing businesses with tools and solutions to help grow and run their businesses. We are one of the fastest growing companies in fin-tech (growing from 50 to 1,100 employees in the past two and a half years). We rely on our products, our integrity, and a concierge like service team instead of tricky and misleading long term contracts. Our work, service and employees speak for themselves when it comes to merchant satisfaction. 

We build easy-to-use tools, cutting edge POS systems and industry leading payment applications so businesses can increase their revenue and connect with their customers using rewards, deals, online reviews, and data analytics. A suite of solutions previously only available to big businesses with their own engineering teams. SpotOn brings this power to neighborhood stores, independent retailers, and small to mid-sized chains.

As an Implementation Specialist at SpotOn, you will be responsible for coordinating and the physical installation of a Restaurant POS. This includes installing the POS, training the staff and managers on use of the product and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior to installation of Restaurant POS. 

You will work on:

  • Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS. (5%)
  • Install router/ firewall, patch cables, cable management (5%)
  • Onsite training and live support (40%)
  • Menu/system functionality changes (10%)
  • Employee additions to system (2%)
  • Printing programming and routing (2%)
  • Reporting training and how to use this information to run business (20%)
  • Booking the installations, trainings and go-live date (5%)
  • Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem (10%)
  • Acquiring sign offs for training, taxes, and installations (1%)


  • Knowledge of travel booking platforms
  • Understand how to invoice for services
  • Demonstrated ability to remain calm under pressure 
  • Possess strong analytical and critical problem-solving skills
  • Knowledge of basic financial accounting 
  • Excellent written and verbal English (second language is a bonus) communication skills
  • Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs 


  • 2+ years of experience with POS implementation, performing installations or working in restaurants
  • Experience working in a wide variety of restaurant types is preferred


  • High School Diploma 
  • Associates Degree or equivalent experience

Physical and Mental Requirements and Working Conditions:

  • Must be able to remain in a stationary position a minimum of 50% of the work day
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • May be required to kneel or assume an uncomfortable position during installation
  • Occasionally lifts and carries equipment in the office weighing up to 20 pounds
  • May be required to travel occasionally to on-sites reporting to clients

… and here's a bit about what we have to offer!

  • Full medical, dental and vision insurance
  • Paid vacation, holiday & sick time
  • Fast-growing company with opportunities to advance
  • 401K with matching
  • An opportunity to build products used by tens of millions of customers


SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

SpotOn: Product


Madison, WI



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