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Reservations Agent - Topnotch Resort, Stowe, Vermont

Spire Hospitality Stowe, VT

  • Posted: over a month ago
  • Full-Time
Job Description
  • Monitor and analyze rooms inventory utilizing yield management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
  • Process, and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
  • Interview, train and supervise reservation agents for the efficient operation of the department. Monitor performance and give feedback according to established standards.
  • Calculate and prepare, rooms reports to determine sources of business using various computer systems.
  • Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
  • Calculation, monitoring, and transmission of guest points.
  • Initiate and prepare reports.
  • Maintain an open line of communication between guests, employees and management.
  • Performs other related duties as assigned.


Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. College degree a plus.

Licenses or certificates:

CPR Certification and/or First Aid training preferred.

Training and Experience:

Must have a minimum of one-year prior reservations experience

Spire Hospitality

Address

Stowe, VT
05672 USA

Industry

Travel

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