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At Your Service Agent Seattle Airport Marriott Hotel

Spire Hospitality Seattle, WA

  • Posted: June 01, 2021
  • Full-Time

Job Description:The Seattle Airport Marriott Hotel is seeking a dynamic team player to take on the challenge of a unique position within the Front Office of a 459-rooms hotel.Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide.ons!Our At Your Service Representatives responsibilities include but are not limited to answering, recording, and processing all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.Receive, record, and relay messages accurately.Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.Provide information to guests about room features, property... amenities, and local areas of interest.May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.Assist guests with accessing internet and guestroom entertainment.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others, and support team to reach common goals.Comply with quality assurance expectations and standards.Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.Safety and SecurityFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.Maintain awareness of undesirable persons on property premises.Policies and ProceduresProtect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Comply with quality assurance expectations and standards.Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Engage guests in conversation regarding their stay, property services, and area attractions/offerings.Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).Answer, record, and process all guest calls, requests, question

Spire Hospitality


Seattle, WA



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