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Technical Writer

Spiff, Inc.
Sandy, UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Spiff we encourage creativity, value innovation, expect collaboration, and are results-driven. If you are a “get stuff done” individual and are looking for a transformative experience, we want to talk to you! We have ambitious aspirations and are looking for the right people to help us reach escape velocity.

Spiff is on a mission to inspire, enable, and reward peak business performance. Why? Because business performance helps millions of people. It increases pay. It pushes people to learn and grow, innovate, and build. To help companies and reps to reach their full potential, we take the manual labor and complexity of current commission processes and completely automate them. Finance teams spend hours each month trying to prepare commissions, communicate them to their reps, deal with discrepancies, and then get those paid on time. Spiff automates that full process. We connect to the client’s current systems (CRM, ERP, Payment Processors, etc.) to reduce the work and amount of errors. Spiff also gives powerful, real-time data and insights to reps, managers, and executives about their commissions.

The Education Services Team is looking for an energetic, dynamic Technical Writer. You will work closely with our fast-growing Solution Engineer and Customer Success Teams to create internal and external product and training documentation. The best candidates will be able to take complex concepts and share them in a way that is fun and engaging.

What you’ll contribute in this role… 

    • Stay up to date with product updates as well as best practices in creating sales commission plans
    • Researches, plans, writes, edits, and reviews end-user software documentation as well internal training documentation
    •  Establishes positive working relationships with Solution Engineers, CSMs, and other subject matter experts; proactively collaborates with them to distill complex information into clear, concise, and audience-appropriate content
    • Coordinate and prioritize multiple deadline-oriented projects
    • Partner with instructional designers to create meaningful learning documentation

    What experience you’ll bring to Spiff… 

      • 6+ years of Technical Writing experience 
      • Proficient to advanced Excel experience
      • Highly analytical thinker with an innate ability to mentally map complex systems
      • Detail-oriented - you must be able to notice small details and fit them within the larger picture
      • Ability to meet deadlines and coordinate and prioritize multiple projects with a high level of effectiveness
      • Ability to be self-motivated, flexible, adaptable, and work in a fast-paced environment
      • Expert communication skills
      • Ability to anticipate the needs of internal and external audiences
      • Demonstrates mastery of software tools to create documentation
      • Understanding of structured, task-based writing

      Bonus Points!

        • Experience supporting Implementation or Customer Success Teams
        • Experience writing training curriculums
        • Sales ops, especially familiarity with Salesforce (from an admin perspective)
        • Basic accounting/finance understanding
        • Interest in Startups/Tech/Finance. Our team loves the startup community, and genuine interest in the space is huge

        What types of perks and benefits do we offer…

        • Competitive Salary and Equity
        • Comprehensive medical, dental, vision coverage for you and your dependents
        • Up to $2400 a year towards your Health Savings Account
        • 401(k)
        • Company-sponsored Short Term and Long Term Disability Insurance
        • Company-sponsored access to online counseling 
        • Flexible Time Off
        • Flexible work hours
        • Parental leave 
        • HQ in Salt Lake City ( enjoy biking and skiing when you come to visit! )
        • Remote Friendly Company

        Come join the best team in the space! We’re building amazing software to solve a massive sales and finance gap, and you’ll be a major part of our success. 

        We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

        Spiff, Inc.


        Sandy, UT
        84092 USA



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