Inbound Customer Care Representativeposted:Thursday, November 21, 2019
Customer Service & Call Center (Office and Administrative Support Occupations)
Temp to Perm
7:00 AM - 7:00 PM
US$ 14.50 per hour
We are currently looking for inbound customer care specialists for Customer Support center in Alpine. This is a full-time position of 40 hours per week with a set schedule between the hours of 7am-7pm Mon-Fri & 8am-5:30pm Sat-Sun. There is a two-week training Mon-Fri from 9am-5:30pm. This a fantastic opportunity with a growing company looking for partners to help them progress their business!
Duties and responsibilities include the following:
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
Process product orders for customers (via phone, using eCommerce application).
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence and utilization levels.
Meet all individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
Working hours: 7:00 AM - 7:00 PM
Basic computer skills required
Good grammar and spelling skills needed
No Degree Required
6 months minimum experience in a Call Center environment
Typing 30 WPM
Jobs starting soon. Please call or text 801-221-0550 for more info or to schedule an interview.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.