Call Center Representative
- Expired: over a month ago. Applications are no longer accepted.
NJNG Call Center Representative
Red Bank, NJ & Freehold, NJ
Spherion is recruiting 15 Contract Call Center Representatives for a high-volume, fast-paced inbound Customer Service Department. This is a 12-month contract with the opportunity to go permanent thereafter. This is a Full Time, On-Site position, with various shifts available.
- Provide customer service in a fast-paced call center environment
- Deliver a superior experience to valued customers
- Coordinate with field representatives to ensure the needs of customers are being met if not exceeded
- Operate in a team environment with customer satisfaction as the ultimate goal
- This is a 24/7, 365-day operation. There are various shifts available.
- Able to thrive in a fast-paced, high-volume call center environment, focusing on customer satisfaction as the ultimate goal
- Adept at handling multiple tasks simultaneously while maintaining composure and professionalism
- Must possess excellent communication, organizational, and computer skills
- Candidates should be proactive with a high level of initiative and be creative problem solvers
- Able to sit for extended periods of time taking calls on a headset, communicating with customers, and ZipApply
$65,000.00 Annual Salary
401K, Dental, Life, Medical, Vision
- Minimum of 3 years of recent customer service experience in a FAST-PACED call center/customer service environment.
- Ability to take calls on a headset, communicate with customers, and enter information into the computer system.
- Candidates should be adaptable; comfortable with learning and mastering new technologies
- Candidates should be comfortable with cross-selling and up-selling products to customers
- Candidates MUST have the flexibility to work rotating shifts.
- The first 12 weeks of training occur during the hours of 8:00 AM and 4:30 PM Monday through Friday.
- The hiring process includes passing various skill assessments with above benchmark scores. Only those candidates who pass the assessments will continue in the process.
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