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Call Center Representative

Spherion
Freehold, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

NJNG Call Center Representative
Spherion
Red Bank, NJ & Freehold, NJ

Spherion is recruiting 15 Contract Call Center Representatives for a high-volume, fast-paced inbound Customer Service Department. This is a 12-month contract with the opportunity to go permanent thereafter. This is a Full Time, On-Site position, with various shifts available.

Responsibilities:

  • Provide customer service in a fast-paced call center environment
  • Deliver a superior experience to valued customers
  • Coordinate with field representatives to ensure the needs of customers are being met if not exceeded
  • Operate in a team environment with customer satisfaction as the ultimate goal
  • This is a 24/7, 365-day operation. There are various shifts available.

Skills:

  • Able to thrive in a fast-paced, high-volume call center environment, focusing on customer satisfaction as the ultimate goal
  • Adept at handling multiple tasks simultaneously while maintaining composure and professionalism
  • Must possess excellent communication, organizational, and computer skills
  • Candidates should be proactive with a high level of initiative and be creative problem solvers
  • Able to sit for extended periods of time taking calls on a headset, communicating with customers, and ZipApply

$65,000.00 Annual Salary
401K, Dental, Life, Medical, Vision
Contractor

Qualifications:

  • Minimum of 3 years of recent customer service experience in a FAST-PACED call center/customer service environment.
  • Ability to take calls on a headset, communicate with customers, and enter information into the computer system.
  • Candidates should be adaptable; comfortable with learning and mastering new technologies
  • Candidates should be comfortable with cross-selling and up-selling products to customers
  • Candidates MUST have the flexibility to work rotating shifts.
  • The first 12 weeks of training occur during the hours of 8:00 AM and 4:30 PM Monday through Friday.
  • The hiring process includes passing various skill assessments with above benchmark scores. Only those candidates who pass the assessments will continue in the process.
Company Description
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion

Address

Freehold, NJ
USA

Industry

Business

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