Collections Agent $17-18/hr
Spherion - Salt Lake Draper, UT
- Expired: 21 days ago. Applications are no longer accepted.
Our client’s mission is to accelerate the world’s transition to sustainable energy. This organization has broken new barriers in developing high-performance automobiles and also offers a full suite of energy products that incorporates solar, storage, and grid services.
Are you interested in joining the world’s only fully integrated sustainable energy company?
Then, this is your opportunity to apply!
The Role --- The Credit and Collections Specialist plays an important role in the overall success and health of the energy portfolio. The specialist works as part of a team in a fast-paced high impact environment. The Credit and Collections Specialist works to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. In certain circumstances, the specialist will collaborate with billing, accounts receivable, and various other internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.
The Credit and Collections Specialist will manage relationships with external stakeholders and must be able to lead critical collections situations to resolution. Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.
As part of the Financial Operations Business Unit, the Collections Specialists goal is to work with the team and management to ensure that collections targets and portfolio goals are achieved by enhancing call volume capacity during prime contact periods. The primary responsibility of the specialist is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer.
The specialist will perform the following daily functions as part of the collections function:
Proactively contact customers through outbound phone calls.
Handle inbound phone calls
Proactively contact and respond to customers through e-mail and multi-channel efforts.
Work with internal departments to resolve disputes
Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.
Perform special projects as requested by management.
Meet daily and monthly performance standards
Evidence of exceptional ability
Proficiency in MS Office
Call Center experience preferred
FDCPA knowledge a plus
Ability to prioritize and multitask, with the flexibility to adapt quickly to change
Detail-oriented, resourceful and able to manage shifting priorities
Excellent written and verbal communication skills required
Ability to positively and effectively interact with internal and external customers
Ability to work well with others in a collaborative team environment
What are you waiting for? This position won't last long!
With great schedule, pay, and long term engagement, you don't want to miss out!
Text COLLECTIONS to 801-519-5093
*Room for Growth!!
Spherion - Salt LakeWhy Work Here?
We offer benefits and weekly pay!
*Ridiculously AWESOME Team!! *Room for Growth!! *Competitive Wages!! *Great Benefits!! *WEEKLY Pay!!
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